Water heater is not identified.
Open following links and also look at label on side of water heater to help identify water heater.
http://waterheatertimer.org/pdf/Gas-water-heater-troubleshooting.pdf
http://waterheatertimer.org/How-to-install-gas-water-heater.html#troubleshoot
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
Add a comment with type and model of water heater, including description of gas valve to locate possible manual for product.
This will help narrow down cause and solution for problem.
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