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Camera tries to start but lens will not open

After using the camera last Satuday, I got it out on Thursday and suddenly it would not start up properly. It tried with rapid click, but the lens will not extend and the flash is partial up. Help please. It has not been dropped and lives in my handbag!

Posted by Kay Simpkins on

  • 3 more comments 
  • Kay Simpkins May 21, 2006

    Yes, I left it charging for 24 hours, and checked the charge light was green.

    I have just put the battery back it after leaving it out for 24 hours, and with a little very gentle persuasion, the lens has opened, it will zoom in and out, but when it shuts down the flash does not now go down, and unless I turn it onto review before I switch it off it turns back on again. The lens opens now when I switch it on

  • leesh Nov 13, 2007

    My camera is almost two years old. One day it randomly stopped working. The lens does not open and it makes a grinding noise. The screen appears but nothing happens then it goes black and flashes error code 011. I've been trying for months to fix this and nothing works. please help!

  • YvetteR Dec 04, 2007

    My Casio Exilim tries to start (makes beeping sounds) but lens does not move. How do I reset it?

  • woodsy777 Dec 28, 2007


  • msbuckweet May 01, 2008

    My daughter tipped the camera over. At first the lense would not go in. My husband followed the advise and gently moved so that the lense would retract. NOW it won't open. It just makes a buzzing noise! HELP!!!!



2 Answers


Hi there~ I don't know if this is any help any more, but it's probably a mechanical problem. I babied mine too and the same thing happened. If you lay your camera flat and look straight down at it, you'll probably notice the gaps in the zoom thing (sorry, i don't know the techincal term for this) are not the same all the way around. If you *gently* push the lens on the 'fatter width' side and even it out, the camera should be able to open. The other possibility is that there is grime in those gaps, and tapping your camera gently or using one of those canned air dusters should get it out. I really hope this is a little more useful to you!

Posted on Jan 10, 2007



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Have you checked the batteries are fully charged ? Are you using nimh batteries? did a reset? Might be obvious, but since you don't mention it, I should ask.

Posted on May 21, 2006


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My canon PowerShot A495 was down to its last battery bar last night. I wanted to see the pictures I took so I switched it on. It did turned on and the lens opened like it supposed to but the camera...


Thank you for using FIXYA!!!

This is a suggestion. If you do not feel comfortable trying it, you will need to take the unit to your nearest service centre. Feel free to let me know if you need any assistance.

The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.


Lens error message? Worked fine the last time I


Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.

Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to auto focus while the lens is extending, hopefully seating the lens barrel guide pins in their slots. Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).

Thank you!

Panasonic DMC-FX33 has operated perfectly for 3 + years. Suddenly, when turning on, camera displays message "Please turn camera off and then on again". Lens cluster 'twitches' but does not extend out....

Hello. If you suspect this is a lens problem ,I agree. I've had good results tapping the camera into the palm of my hand while its trying to open. Also try conecting your transfer cable to the camera and then press the power button, this keeps the viewing screen turned off sending full power to the lens mechanism. Lastly,and I should have mentioned it first,If you have a piece of exposed photo film,cut a small strip and work it in the gaps between the lens barrels to try to remove anything which may be stuck in there

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Read the second comment in my tips n tricks for this problem.
"THE ONLY WAY I KNOW HOW". I also have photo's to help

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you should have dropped your cam down to the floor or you should have forcibly tried to put your lens inside when the servomotor lens tried to bring the lens out..take your camera to the nearest service should not try to open the cam since the parts used in it are very small and even a slight modification might be responsible for huge change in the my best advice is to take it to the nearest service centre available..

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Hey shutterbug72,
According to the manufacturer the first thing you should try is cleaning the lens contacts with an eraser. If that doesn't work you could try removing the battery and reinserting it to reset the camera. It seems to me that if there was a compatibility issue going on you should have seen that from the start. As far as what lens you should buy both Tamron and Canon make very good lenses, but with Canon lenses you shouldn't ever have compatibility issues. I hope this helps!

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The following blog outlines some simple repair options for a lens error. But please first try the listed Fix #2. I heard that fix particularly works well for a camera who's battery had run down with the lens open. Please post back here with a follow up comment if any of the fixes work:

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I had similar symptoms as well until it finally died: 1) First started eating batteries like crazy, especially standard AA and rechargeables. The CRV3 seemed to work a bit longer. 2) One day out of nowhere the autofocus stopped working. I replaced the batteries and it worked again for 10 shots. Then the autofocus stopped working and battery died (with the lens stuck open). Pressing power, the LCD backlight flashes on, the LED in the view finder blinks, and the lens motor makes noise. Then nothing just stuck open. 3) Again new batteries and was able to close lens, take a few pictures and dead again with lens stuck open - same problem in 2. 4) Replaced the batteries a couple times and was able to get a shot or two off, and now its complete stuck open, even with brand new batteries - with same problem in 2 it just won't turn on. I finally sent it to Samsung the week of Christmas. I called Friday 1/7/05 to check and had to leave a voicemail. They called back Monday 1/10/05 to let me know they recieved it and that I should call back Thursday to check its status.
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