Dyson DC07 Animal Bagless Upright Cyclonic Vacuum Logo
Posted on Sep 07, 2011
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No suction from base but from hose have checked all on your page the roller brush turns well but no suction - not an old machine DC07 but been dropped. have checked all hoses & filters.

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AskDyson

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  • Posted on Sep 07, 2011
AskDyson
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Hi there,

I'm sorry to hear you're having difficulties with your DC07. If you have suction from the hose but not through the cleaner head, it sounds as if you may have a blockage somewhere. Although I note you've already checked for this, you might want to take a look at our support guide to ensure you haven't missed anything:

http://www.dyson.co.uk/support/help.asp?article=98&product=DC07-ANIMAL

If the machine has been dropped, you may also want to check that the internal hose is still firmly attached to the machine at both ends, and is not split or damaged in any way. The video linked below shows where this hose is located, and how to replace it if necessary:

http://www.dyson.co.uk/support/help.asp?article=1989&product=DC07-ANIMAL

Hopefully this should allow you to resolve your issue without further assistance. However, if the internal hose appears to be correctly fitted and undamaged, and you cannot find any blockages, but still feel the cleaner is not picking up as well as it should do, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

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Related Questions:

6helpful
1answer

Describe your DC07 Bagless Upright Cyclonic Vacuum ProblemWe have an Animal..brush spins, motor works, NO suction except through the hose attachments!
Hi, We tried all above an still no suction on bottom and brushes don't turn. Do get suction from hoses.
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Sep 11, 2011 • Dyson DC07 Bagless Upright Cyclonic Vacuum
1helpful
1answer

Hi my dc07 has lost suction on the roller, but not on the hose there are no blockages cyclone still strong any ideas thanks
Are the brushes in the base of the vacuum spinning? You wont get much suction from the base of the hoover if the brush bar isn't working?

Lie the vacuum on it's side and turn it on. If the brushes aren't spinning then your belt has either come off or broken. I suspect this is the cause of your problem.

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Nov 04, 2010 • Dyson DC07 Bagless Upright Cyclonic Vacuum
1helpful
1answer

The **** tion works through the hose and base but
Yes - it sounds very much as though the brush control clutch has disintegrated. It is possible for the keen amateur to fit a new one, but there's quite a bit of dismantling involved so it's not a job for the faint-hearted. If you want to get an idea of what's involved, go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement" where you will find an excellent illustrated guide.
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Mar 20, 2010 • Dyson DC07 Bagless Upright Cyclonic Vacuum
1helpful
1answer

MY vaccuum wont suction or turn at the brush bar. The wand works and I already checked/cleaned all the areas the instrucion manual said to.
The DC07 has a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" (or "off") and "carpet" (or "auto"). The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, and still the roller doesn't turn when the handle is lowered, then most likely the belt that you can't see is broken (that belt goes from the motor to the clutch mechanism behind the control knob). It's also possible that the clutch itself has failed.
Belt/clutch replacement on this model is not for the faint-hearted! To see what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not. Then you have to decide who is to do the job! As for loss of suction, check carefully for splits in the short length of clear plastic hose on the underside of the machine (pull it off from the motor end and then unscrew it from the brush-roll end).
I value your feedback, so please remember to rate this response. Good luck!
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Jan 24, 2010 • Dyson DC07 Bagless Upright Cyclonic Vacuum
1helpful
2answers

I have a 4 year old pink dyson that I've loved until recently. It's always been easy to unclog when it wasen't picking up-now it seems maybe a seal problem has occured. The suction is making a funny noise...
Thanks for your response.First: (This is most likely as you say the suction is making a funny noise.) The DC07 has a short length of clear plastic hose on the underside of the machine. Check this very carefully for splits (pull it off from the motor end and then unscrew it from the brush-roll end). Even the smallest split can cause serious loss of suction. If you find a split it's best, and inexpensive, to replace the hose rather than try to repair it. Next: (Less likely.) Most, but not all, models of the DC07 have a "brush control system" operated by a knob on the right side of the base. This knob has two positions: "bare floors" (or "off") and "carpet" (or "auto"). The roller will turn only when the knob is on "carpet", and even then only when the handle is tilted back (with the base still flat on the floor). Dust pick-up will bee poor if the brush-roll has stopped working. The problem is that this system uses two belts, only one of which is easy to see. If you're sure that the control knob is in the correct position, but the roller doesn't turn when the machine is on and the handle is lowered, then most likely one of the belts is broken (one belt goes from the motor to the clutch mechanism behind the control knob, the other from the clutch to the brush-roll). It's also possible that the clutch itself has failed.
Belt/clutch replacement on this model is not for the faint-hearted! To see what's involved, you can go to www.dysonmedic.com then scroll to the bottom of the page and click on "DC07 clutch replacement". At least you will see how to remove the clutch cover so you can check on the other belt and confirm if this is the problem or not. Then you have to decide who is to do the job! But, with any luck, you will find that it's that little plastic hose that's the problem anyway... and don't listen to the Oreck salesman!
I value your feedback, so please remember to rate this response. Good luck!
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Jan 20, 2010 • Vacuums
3helpful
2answers

Dyson dc07 yellow/blue no suction at base
Sounds like you've **** up something which is obstructing the suction from the brush bar. There's a little section of curved grey pipe near the base which carries the dirt from the head up the vertical pipe at the back. This section can be removed, check there is nothing jammed in there, paper etc.
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Jun 07, 2009 • Dyson DC07 Bagless Upright Cyclonic Vacuum
0helpful
1answer

My Dyson Animal Dc07 is having problems suction problems
The most common problem with this machine is that either the filters are blocked, or you have a blockage in the hose. Check and replace fiters if necessary.

Rob
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Feb 05, 2009 • Dyson DC07 Animal Bagless Upright Cyclonic...
0helpful
1answer

Suction in Wand Only, (No suction down below).
check the small hose that is under the machine ( it connects to where the brush roller is ) also you can remove a u shaped tube near the bottom of the machine and also another on the right side of the machine near the bottom as well
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Sep 08, 2008 • Dyson DC07 Bagless Upright Cyclonic Vacuum
7helpful
2answers

Dyson DC07 Original won't pick up at base
Hi,

Lie machine on its side pull back handle as if vacuuming & switch on (KEEP YOUR FINGERS & ANY LOOSE CLOTHING CLEAR OF BRUSH ROLLER)

Brush should spin if it doesnt ensure clutch control knob on side of machine is in drive position if it isnt rotate knob by hand to drive brush should now spin.

If it doesnt & your machine has A clutch either clutch will need replacing or belts will need replacing.

Manuals are available to replace belts & remove the clutch from this site http://dysonmanuals.llc.nu/index.htm
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Apr 28, 2008 • Dyson DC07 Bagless Upright Cyclonic Vacuum
0helpful
1answer

Lost suction
Hi.

Remove the sole plate turn the 3 plastic screws to unlock & lift off.

Now remove the blockages that have accumilated from the oppening of short clear hose.
Check you can turn brush roller & check belt.

Now reassemble switch on pull handle back & look under machine is brush spinning ?

If not check the knob on side of machine is in drive (D) position.

http://dysonmanuals.llc.nu

Chris..
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Dec 27, 2007 • Dyson DC07 Animal Bagless Upright Cyclonic...
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Describe your DC07 Bagless Upright Cyclonic Vacuum ProblemWe have an Animal..brush spins, motor works, NO suction except through the hose attachments!

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