Palm Zire 21 Handheld Logo

Question about Palm Zire 21 Handheld

3 Answers

Suddenly it will not take activity by screen. Pressing or drawwing on the screen gives NO results, as if screen is dead. Buttons still work. Just cannot add, change, or access entries. Can the database info be transferred to a new Palm of same model, or other model? It will no longer "talk" to my computer, hasn't since I bought a new computer and couldn't make it do HotSync.

Posted by Terry Whittier on

  • 2 more comments 
  • Terry Whittier Sep 07, 2011

    I have tried two soft resets. A hard reset will kill all the data in storage and I have no backup. This palm will not do a Hotsync with my new computer, same windows model "XP". I have tried loading the s/w disk from Palm and it still will not Hotsync. I'm trying to find out if the data in this Palm model Zire 21 can be extracted by cable and transferred to a computer or another Palm. If this can't be done, I'll just take it to Geek Squad and see if they know of a fix. Any other suggestions will be appreciated, and tried. Terry

  • Terry Whittier Sep 08, 2011

    jas247;
    I tried the download and found my name listed as the "owner", or whatever. But I don't know how to initiate a Hotsync from the computer. The PDA will not respond to it's screen commands and the only way I can make a Hotsync will be if there's a way to do a Hotsync with a computer command. Do you know if this can be done?
    If two of these Zire's could be connected directly, could a new one be used to do a Hotsync between the two PDAs?
    I saw a message of advice from someone who posted to another loss of screen control. He told how to take the back off and take apart so he could access the screen from the inside. He said that worked for him. But he wasn't explicit on how he made the screen start working again.
    What sayest U?

  • Terry Whittier Sep 11, 2011

    Done! Fini! Total wipeout. I finally found contact with my Zire 21 and tried a Hotsync. It wiped out my whole database of contacts. I forgot to tell it to ONLY download from PDA to Computer file. Instead what it did was download a complete blank from Computer to PDA and now I have lost EVERYTHING I was trying to save. Years of compiling phone numbers, addresses, birth & Wed dates, etc. are all gone. Thanks for trying, but I just got too anxious to try a Hotsync and didn't stop to think. Terry

  • Terry Whittier Sep 11, 2011

    Did you get the message I just sent about wiping out my complete database?

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3 Answers

Anonymous

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  • Master
  • 3,278 Answers

Hello.

First, try a soft reset:

Open a paper clip and press in the reset hole on the back panel of the handheld.

If still a problem and your Zire data has been backed up to your PC, try a hard reset:

Use the opened paper clip and press in the reset hole on the back panel of the handheld while holding the Power button. Follow the process. Please note that all your data will be wiped clean, so only perform if you have backed up your data previously.

If you haven't been able to do Hotsync, it may be due to your operating system. If you have Windows 7, 64-bit (not 32-bit), USB HotSync is not supported. Instead, synchronize through a Bluetooth wireless connection.

Hope this helps.

Posted on Sep 09, 2011

  • Anonymous Sep 12, 2011

    Sorry, Terry. Wasn't able to get to you so quickly.



    I wonder if you use System Restore, if your data would be restored. Boot your system to Safe Mode (press F8 repeatedly when powering on). Go to System Restore and choose a date prior to removing your data. Note: with System Restore, all your updates will roll back to that date. Follow the process.

  • Anonymous Sep 12, 2011

    Did it work ?

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Anonymous

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  • Master
  • 844 Answers

Welcome to FixYa.

Try to download and install this version of hotsync.

Note: uninstall first all programs relating to Zire 21 from the control Panel before installing this hotsync program.

Keep me posted.

Posted on Sep 08, 2011

  • Anonymous Sep 12, 2011

    You did a hotsync and it wipe out your database? The phone numbers must have been downloaded in the computer before it was deleted on the Palm. Not unless you issued a direct command to wipe out everything.

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Jose Cada

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  • Master
  • 3,530 Answers

Welcome to Fixya

Sounds like the problem is the LCd screen already. Have you tried doing a hard reset to your palm? The data in your palm can only be transferred using Hotsync. Try uninstall/install the software again to the new computer. May i know the Windows OS of the new computer and what is the model of your Palm.

Thank you for using FIxya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Posted on Sep 07, 2011

  • Jose Cada
    Jose Cada Sep 08, 2011

    have you tried replacing the cables sync cables?

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