Hold switch? try holding play and do the reset. keep holding down play as the DJ starts up and you see rescue mode, select Disk Cleanup. Wait a few mins, the player will restart and you will see Rebuilding Library, hopefully it will work after. If no go, Its a hardware failure most likely, the only option is to call Dell for a free replacement, dont worry about their refurbish talk, there is a high chance you will get a brand new DJ. Warranty status?? Try charging through the wall AC if you've been trying the USB, or the other way around. It might be a bad battery that doesn't take a charge, especially if it turns on when plugged to the wall/USB. Good luck
SOURCE: dell dj player
I just want to tell the person who posted the solution to this problem. "thank you, thank you,thank you". Your solution worked for me, too. I was ready to throw the MP3 player away. It's working fine now.
SOURCE: dell dj
Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.
To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the device..you will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device.
3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device.
4. If it is seen in Windows Media Player then disconnect the Device and close all programs.
Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:
1. Open Windows Media Player.
2. Maximize the program and choose the Tools > Options menu.
3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History".
4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens.
5. Close Windows Media Player.
I hope that help...
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If you connect the dj to your computer using Dell DJ Explorer you can select all tracks and paste them into a music folder on the PC, it is a slow way of doing it and you may have to organize it all, but it works for restoring music to your computer after a HD crash..
You need the AC adaptor, once it has a partial charge it will charge from USB but once it is completely dead the only way back is the AC adaptor. Strange but true
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