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Dell DJ My dj does not turn on it does not take a charge and it does not reset, what can I do about this?

Posted by Henry Sanjurjo on


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Hold switch? try holding play and do the reset. keep holding down play as the DJ starts up and you see rescue mode, select Disk Cleanup. Wait a few mins, the player will restart and you will see Rebuilding Library, hopefully it will work after. If no go, Its a hardware failure most likely, the only option is to call Dell for a free replacement, dont worry about their refurbish talk, there is a high chance you will get a brand new DJ. Warranty status?? Try charging through the wall AC if you've been trying the USB, or the other way around. It might be a bad battery that doesn't take a charge, especially if it turns on when plugged to the wall/USB. Good luck

Posted on May 17, 2006


5 Related Answers


SOURCE: dell dj player

I just want to tell the person who posted the solution to this problem. "thank you, thank you,thank you". Your solution worked for me, too. I was ready to throw the MP3 player away. It's working fine now.

Posted on Aug 27, 2007


Jean Sintulaire

  • 759 Answers

SOURCE: dell dj

Go into your Start Menu and right click on My Computer and choose "Properties" from the menu. Click on the Hardware tab on the new window that opened. Select Device Manager. Check to see if your device is recognized under Windows Portable Devices. If your device is not recognized here,what i would recommend you to do is to uinstall the device.

To uninstall the devid just right click on the device name and hit uninstall...the device usually listed under disk drives, portable devices and univeral serial bus controllers.. Once you uninstall the will need to make sure what mode you have the device...turn the device on and click under setting and look for usb mode...then you want to make sure its under MTP mode or Auto....then what you will want to do is to plug the device on that back of the computer not the front...then windows should recognize it...if that doesnt do it you will need to contact the manufacturer of the device.
3. Open Windows Media Player and go to the Sync section. It should be recognized on the right-hand side. If it is not, or if your device has a drive letter after its name (for example F :), your device is not being properly recognized by the computer and you will have to contact the manufacturer of the device.
4. If it is seen in Windows Media Player then disconnect the Device and close all programs.
Next we are going to make sure that Windows Media Player is not storing unnecessary information about your device:

1. Open Windows Media Player.
2. Maximize the program and choose the Tools > Options menu.
3. Click on the Privacy Tab in the open window and choose "Clear Caches" and "Clear History".
4. Re-connect your device and choose "Manual" and "Permanent" on the window that opens.
5. Close Windows Media Player.

I hope that help...
Thank you

**Please rate accordingly...**

Posted on Jan 29, 2008


SOURCE: Moving Music Tracks from Dell DJ to Computer

If you connect the dj to your computer using Dell DJ Explorer you can select all tracks and paste them into a music folder on the PC, it is a slow way of doing it and you may have to organize it all, but it works for restoring music to your computer after a HD crash..

Posted on Mar 04, 2008


  • 1 Answer

SOURCE: Dell Pocket DJ does not charge using USB Cord

You need the AC adaptor, once it has a partial charge it will charge from USB but once it is completely dead the only way back is the AC adaptor. Strange but true

Posted on Apr 10, 2009


  • 2 Answers

SOURCE: Dell DJ 20 Installation Software

Go to enter service tag # and look for manual. It is on the website.

Posted on May 17, 2009

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try resetting it .at the botom close to the dell logo there is a pin hole.Depress to reset.If the problem persist attach it to your computer back up your the latest firmware and install it

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Hold the button for 3 - 5 seconds.

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I waited for the Dell DJ Ditty to run out of power then a charged it again and it worked!

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The problem can be caused because of two reasons
1. The software can be corrupt
2. The firmware is corrupt.

To eliminate the first cause of failure you can reset the Dell Dj , by pressing the reset button located on the bottom edge of the Dj nest to the charging port.
Refer to the following link to check the picture of the same.

To elimate the second cause of failure , you may need to download the latest firmware available on the dell support website. To do the same refer to the owners manual, troubleshooting section. The link for the same is


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if you have any (car or home) mini usb charger it will charge it for a few seconds but do this multiple times until if at least turns on then charge it from your computer

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there is a pin hole to reset it.On the botom side beside the dell logo you will see it.Use a pin to reset.
Good Luck

How do i reset it.? i charged it on the computer fully now it wont turn on please help

Yes you can reset it but i have the same problem. To reset you need a paper clip. Insert the tip of the clip into the small hole beside the head phone jack and gently push.thats it.Good luck.

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it is possible the the battery cable is unpluged

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I had the same problem for weeks. Very frustrating. Try the following as it brought my pocket dj back to life. I found that (while plugged into an AC adapter) by inserting a paper clip in the hole on the bottom (reset button) and holding it there for 5 secs it would power cycle the dj then the charging icon would appear in the top left corner, however it did go away after 5 icon flashes. I did this repeatedly. I noticed that every time I pwr cycled it , I got more icon flashes and it would charge for a bit longer. Finally it charged completely. Weird but this is what worked for my player.
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