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When I click the Scan To button I get an error message that reads: " No Scan Options: Refer to device documentation to troubeshoot."
I am using an HP Officejet J57789 All-in-One
Re: When I click the Scan To button I get an error...
Its hardware failure in scanning section,not only scan even copy & sent fax also effected...needs professional to rectify the problem..you are tec guy we can suggest you
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There is a 'white paper' available on HP's website
that specifically addresses this error message. I'm providing the link
for you that will take you directly to that page:
Please read it and maybe print it out for reference... it explains what
you need to do and THE ORDER you need to do it in. This should solve
your issue...
On computer click Start >>>> click Programs/All Programs >>>> click HP >>>> click 'hp solution center' or 'hp director' to open it >>>> click "scan a document" >>>> click "scan" >>>> click "finish' or 'accept' to complete the scan
If above programs are not there, it seems full software is not installed in computer. You need to install full feature software through cd
Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.
oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer. Then click on settings. point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore. your printer software should be installed so that you dont get this error message anymore
Pressing of scan button feature is no longer supported by hp drivers, if installed correctly one scans using scanners and fax
When the scan button is pressed on the printer, nothing happens. The scan button does not work correctly.
Solution
Scan documents using Windows Fax and Scanning or Paint.
Scanning with Windows Fax and Scanning
Click the Start ( ) icon.
Click All Programs .
Click Windows Fax and Scanning .
Click New Scan .
Click File and then click Scan .
Scanning with Paint
Click Windows .
Click All Programs .
Click Accessories .
Click Paint .
Click File and then click From Scanner or Camera .
Click Scan .
Cause
The drivers in the Windows Vista operating system do not support button press functionality on the printer.
link to above info from HP
) icon.
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