Nikon Coolpix 5700 Digital Camera Logo
Michael Kulivan Posted on May 11, 2006
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White line across image

Camera images have horizontal white lines across. Picture looks like it was taken in "Fog" plus add the white lines. Image quality improves if I select the Noise reduction clear image mode setting. But if I reset the camera to factory defaults the picture is worthless. This just started happening.

  • 15 more comments 
  • drmathnam Nov 26, 2007


  • Guttie Nov 28, 2007

    White lines across the pic. Looks like I took the pictures in fog.

  • sectorc Dec 03, 2007

    Same problem--it looks like I'm shooting through window-blinds or something.  Was about 4 months out of warranty, and meticulously well taken care of.  I'm going to send mine in with an explanation (it's my fifth Fuji camera) and see what happens.

  • dinkowitz Dec 15, 2007

    Probably not "CCD failure". This exact problem first occurred last week. I was able to clear it by removing the battery, pausing, then replacing the battery. Little red lite at the side blinked and everything was ok for about 40 pix, then it occurred again today. Cleared it with the same method. Interesting to note that movie mode is unaffected.
    Sony DSC-F717 purchased Nov '03. Taken about 4300 pictures.

  • Anonymous Dec 19, 2007

    Same here, my FujiFilm F460 does the white lines.

  • h Dec 30, 2007


  • ejguzmanm Jan 06, 2008

    i have te same problem ! not view the screen

  • Lachiemac Mar 26, 2008

    White lines across image. Looks like picture was taken through venitian blinds. Viewfinder is fine. Only occurs when viewing the picture. Also the image is fine for 1/2 a second or so when viewing and then the white lines appear. I'm using a ricoh caplio r6.

  • amarler Aug 03, 2008

    White lines on the digital pics only - not the video

  • Anonymous Aug 03, 2008

    powershot A95 photos have horizontal white lines and look whitish under all shooting modes. Video looks fine

  • albertcast Aug 08, 2008

    same problem,
    no solution?

  • beauhow Oct 17, 2008

    I have the same problem with the white lines distorting the pictures. Can anything be done? It usually happens in the daylight, but can also happen with the flash.

  • aji5787 Dec 14, 2008

    canon powershot A410. is the model.
    Same problem.
    image looks fine through viewfinder. But after taking the shot, its fully white. But if flash accompanies the shot, white lines appear like blinds.
    Video is unaffected.
    Camera is around 2+ years old. 
    Problem occurred only 2 months back.

  • scepe2000 Dec 16, 2008

    Same exact problem with my Olympus FE-280 when I am taking pics.

  • Anonymous Dec 20, 2008

    I have a Canon Powershot SD600. I get the exact same "Venetian Blinds" problem. The viewer shows ok images. Even the image that shows up right after clicking the camera looks ok. But when I go to the image viewing mode, it has white horizontal lines running across it.

  • knothead1202 Jan 23, 2009

    Everything looks great even when taking video. But once I take a picture it puts horizontal lines through the picture. I have an Olympus C-765 Ultra Zoom. I have called Olympus an they say that there is no recall on my camera even though it was produced in 2004 which is when the other cameras were produced that are having the same problem. They say I can pay to have it sent to them and they'll look at it for free but it will probably cost $149 to fix. If anybody knows anything that I can do please let me know.
    [email protected]

  • vaveri Feb 08, 2009

    My camera has recently started taking pictures with lines across all the images. So far I can't see the proper solution. Does it mean I need to send it to service center?


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  • Master 3,130 Answers
  • Posted on May 12, 2006
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Joined: Mar 22, 2006

Sounds like capacitor problems or a possible ccd problem or driver problem .Its time to send in the unit for an estiamate. Cont # is 1-800-NIKON-UX , 1-800-NIKON-US Good Luck

  • 1 more comment 
  • Anonymous Jul 04, 2006

    Fine, do this then
    Fall, 2005Background
    In the first half of October, 2005, a number of digital camera and camcorder manufacturers issued service advisories involving a range of digital camera models (as well as some digital camcorders and PDAs that incorporate image sensors). In each case, the story was similar - CCD (image sensor) failures, particularly in conditions of high heat and humidity, led to cameras capturing images with either no picture at all, or with extreme distortion and severe purple or green color casts. An example of the latter symptom, courtesy of the Konica Minolta Europe website, can be seen further down this page. We first started hearing about this problem in late September and early October, 2005, with a significant increase in reader emails about it in the first week of October. The problem understandably caused considerable concern among our readers, with many wondering whether this was an ongoing problem that could affect current cameras.

    Initial service advisories by Sony, Canon, Fujifilm and Konica Minolta were soon followed by announcements by Nikon, Ricoh, and Olympus. Affected cameras were all manufactured between 2002 and 2004, the underlying problems have apparently been found and corrected, so no cameras currently on the market are affected. (We are assured by sources that new cameras purchased today will not be affected by this problem. See the "What caused this problem" section at the bottom of this document, for a more detailed discussion of possible causes.)

    We here at Imaging Resource did a little digging into the problem, and it appears that the problems trace to certain models of image sensor chips manufactured by Sony between 2002 and 2004. (Fujifilm has stated that they manufacture their own CCD chips, so it's not clear whether or not the problems with their cameras are in fact related to those of the other makers.)

    What the problem looks like
    The problem can take any of several forms, but all involve severe color shifts and/or severe distortions of the image. The images below show two examples (courtesy of Konica Minolta) of what the problem might look like, if your camera falls prey to it. In the early stages of the problem, the camera may still capture recognizable images, but with a washed-out appearance and a strong magenta or green tint.

    (images courtesy Konica Minolta)

    (Image courtesy Tara D.S. Willgues)

    What products may be affected?
    Quite a number of products may develop this problem, including digital cameras, camcorders, and even PDAs (Personal Digital Assistants) that incorporate an image sensor. The following is a list of affected models by various manufacturers that we are presently aware of. We will update this list as new information becomes available. We recommend that you check the site regularly for this and other breaking news.

    Here are lists of the affected products, grouped by manufacturer:

    Digital Cameras Camcorders
    PowerShot A60
    PowerShot A70
    PowerShot A75
    PowerShot A300
    PowerShot A310
    PowerShot S230 Digital ELPH / Digital IXUS V3 / IXY D320
    PowerShot SD100 Digital ELPH / Digital IXUS II / IXY Digital 30
    PowerShot SD110 Digital ELPH / Digital IXUS IIs / IXY Digital 30a
    MV5i MC
    MV6i MC
    ZR65 MC
    ZR70 MC
    Elura 40 MC
    Elura 50

    For repair instructions, visit the Canon USA support website. To read the specific service advisory for your model, use the pulldown menus to browse for your specific model, or simply type the model number into the box provided at the bottom of the page and click the "Search" button.
    The Canon support website holds no forms or other needed documents, so you can save yourself some time (if you live in the US or Puerto Rico by just calling the Canon Customer Support line at 1-800-828-4040. Support hours are Monday-Friday 8am to 12 midnight, and Saturday from 10am-8pm. (All times EST.) Alternately, you can send email to: [email protected].

    For your easy reference, here is a link to the original IR news story on the Canon advisory.

    Digital Cameras
    Model Serial Number Range(s)
    ? FinePix A303 3JA4**** to 3JA5****
    ? FinePix F410 32A1****,
    32A6**** to 32A7****,

    ? FinePix F700
    3JA4**** to 3JA5****
    ? FinePix S2 Pro 31A127**~31A143**
    Serial numbers can be found on the bottom of the cameras. From the Fuji service advisor, the following applies to US customers:
    Package the camera carefully using ample padded material to prevent damage in transit. Include your name, address and phone number with the shipment as well as a general description of the problem. Keep a record of the camera's serial number and shipment tracking number. Ship your camera to the Fuji Service Center noted below:

    Fuji Photo Film U.S.A., Inc.
    1100 King George Post Rd.
    Edison, NJ 08837
    Attn: Camera Repair Dept./CCD Advisory

    For your easy reference, here is a link to the original IR news story on the Fujifilm advisory.

    Konica Minolta
    Digital Cameras
    DiMAGE A1
    DiMAGE 7i
    DiMAGE 7Hi
    DiMAGE Xi
    DiMAGE Xt
    DiMAGE X20
    DiMAGE S414
    DiMAGE F300

    The Konica Minolta support website has a PDF file posted on it that in turn links to a PDF service advisory form, and a Support FAQs area. We had difficulty following the links in the main PDF file from our web browser, so have reproduced both of them above. The most relevant one is the PDF service advisory form.
    European Konica Minolta owners are referred to the Konica Minolta European support page.

    For your easy reference, here is a link to the original IR news story on the Konica Minolta advisory.

    Digital Cameras
    Coolpix SQ
    Coolpix 3100
    Coolpix 5700

    There's a button on the Nikon USA Photography home page, labeled "Coolpix Service Advisory: 3100-5700-SQ" that displays information in a popup window. Here's a link to it in a standalone window: Coolpix Service Advisory. Here are links to other pages from the Nikon site, namely the Coolpix Advisory FAQs, and the Service Advisory Product Return Form.
    For more details, read Nikon Europe's service advisory if you're a European customer, or Nikon Japan's service advisory if you purchased your camera in Japan.

    For your easy reference, here is a link to the original IR news story on the Nikon advisory.

    Digital Cameras
    Camedia C-5050 Zoom
    Camedia C-730 Ultra Zoom

    Olympus is distinguishing themselves by offering to repair affected cameras, even if they aren't displaying the problem yet. Their free repair policy is extended for up to four years from the original purchase date. They do ask that, if your camera is currently operating properly, you hold off on sending it in until after January 2006, due to the high volume of repair business during the holiday season. To determine if your camera is affected, call Olympus repair at 888-553-4448, Monday-Friday, 8am -10pm EST, or email to [email protected].
    See the Olympus PDF file explaining the above for further info.

    For your easy reference, here is a link to the original IR news story on the Olympus advisory.

    Digital Cameras

    Pentax USA have published a brief note on their Customer Care & Support homepage which refers customers to a separate PDF file for further information. This document pledges repair of the problem free of charge, regardless of warranty status, as long as the camera doesn't have other symptoms not described as part of the problem.

    This PDF document in turn refers customers to a separate PDF form which must be filled in, and includes instructions on how to return a camera for service. The return address from the form is:

    PENTAX Service Department
    12000 Zuni Street ? Suite 100B
    Westminster CO 80234

    We couldn't find any details regarding the duration of the free repair offer, nor of serial numbers affected. We suggest you simply contact Pentax for clarification of these points.

    For your easy reference, here is a link to the original IR news story on the Pentax advisory.

    Digital Cameras
    Caplio RR30
    Caplio 300G
    Caplio G3
    Caplio G3 model M
    Caplio G3 model S
    Caplio ProG3
    Caplio G4
    Caplio G4 wide
    Caplio 400G wide
    Caplio RX

    Ricoh US support took a little digging to track down. Ricoh Global issued the service advisory itself. Service centers for various regions around the globe are listed here. US, Canada, and South American service for Ricoh cameras is handled by:
    C.R.I.S. Camera Services
    Phone: 800-22 RICOH
    Fax: 480-940-1329

    We couldn't find any details regarding the duration of the free repair offer, nor of serial numbers affected. We suggest you simply contact C.R.I.S Camera Services directly to learn how to proceed.

    For your easy reference, here is a link to the original IR news story on the Ricoh advisory.

    Digital Cameras Camcorders, CCD-TRV models
    Cyber-shot DSC-F717
    Cyber-shot DSC-P10
    Cyber-shot DSC-P12
    Cyber-shot DSC-P2
    Cyber-shot DSC-P31
    Cyber-shot DSC-P32
    Cyber-shot DSC-P51
    Cyber-shot DSC-P52
    Cyber-shot DSC-P7
    Cyber-shot DSC-P71
    Cyber-shot DSC-P72
    Cyber-shot DSC-P8
    Cyber-shot DSC-P92
    Cyber-shot DSC-U10
    Cyber-shot DSC-U20
    Cyber-shot DSC-U30
    Cyber-shot DSC-U60
    Cyber-shot DSC-V1
    CD Mavica MVC-CD250
    CD Mavica MVC-CD400
    CD Mavica MVC-CD500
    FD Mavica MVC-FD100
    FD Mavica MVC-FD200


    Camcorders, DCR-DVD models

    Camcorders, DCR-TRV models Camcorders, DCR-IP models


    Camcorders, DCR-PC models

    Camcorders, DCR-VX models

    Camcorders, DCR-HC models

    CLIE Handheld Computer Models Professional Camcorders
    (DVCAM format)
    DSR-250 & DSR-250/P
    DSR-PD150 & DSR-PD150P
    DSR-PD170 & DSR-PD170P
    DSR-PDX10 & DSR-PDX10P

    As Sony is the original sensor manufacturer for all of the other manufacturers' products listed above (and given the vast array of products that they manufacture themselves) it should come as no great surprise that Sony has by far, the greatest number of affected products. This should not be taken as indicating any inherent deficiency in Sony products beyond the now discontinued sensors involved.
    The original service advisory was posted on the Sony Asia Pacific Support site. The Asia Pacific post lists all affected models in a concise format. On the Sony US website, the advisories are only listed on the support pages for each individual product. To see the information for your product, go to this page, enter your model number and click "Search" to find all relevant information. If your product is one of those listed above, you should see a link (probably dated 10/3/2005) under the "Product Alerts" section, titled "Important Notice about your Sony Product."

    Regardless, in the US, the story is the same (at least it is for all the products we checked): "From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling to service to correct this issue."

    No service forms or mailing addresses are provided on the Sony US site. Rather, owners are instructed to contact the Sony Customer Information Services Center for further assistance at 1-866-703-7669.

    For your easy reference, here is a link to the original IR news story on the Sony advisory.

    What to do if you have an affected product:
    In all cases, the manufacturers involved are offering free repair of affected products, even if the original warranty period has expired. If you have a product that displays the problem described here, you must contact the manufacturer to arrange for the repair. This is important. -- None of the manufacturers involved are contacting consumers to announce a blanket recall: It's up to the consumer to contact them to take advantage of the free repair service.

    Can I send in a product on the list, even if it isn't showing the problem yet?
    In most cases, the answer is unfortunately no. While all the manufacturers involved have offered to repair affected devices, even if they are out of warranty, only Olympus has so far offered to perform preventative service on units that aren't yet showing the problem. Depending on variations in the manufacturing process, the amount of use a product has seen, and (apparently) the environmental conditions in which it was used, it's quite possible that a product built around one of the affected sensor chips may never show the problem. On the other hand, a camera that's working fine today could easily fail next week. We highly applaud the approach taken by Olympus, of offering to repair affected units, even if they aren't currently exhibiting the problem.

    If there are other problems with my product, will the manufacturer fix those at the same time?
    Not for free. While it would certainly make sense to go ahead and have any other needed repairs performed while your product is once back at the manufacturer, the policy across the board has been that only the CCD repair will be performed for free. Any other needed repair or maintenance will be billed at normal rates.

    Is there a time limit on the offered repairs?
    Possibly. In most cases, the manufacturers involved have simply issued service advisories and said that they'll repair affected devices regardless of whether the original warranty had expired. Most manufacturers aren't specifying a time limit. Two exceptions are Olympus, who has set a time limit of four years from the date of initial purchase, and Sony, who has set a cutoff point of October 2, 2007 for their free-repair offer (at least, all the products we explicitly checked on Sony's US service website showed that time limit).

    What if I've already paid to have a product showing this problem repaired, outside the warranty period?
    In most cases, there's good news for you, provided you have a record of the repair and your payment for it. We don't have an exhaustive list of the policies of all the manufacturers involved, but many appear to be offering a refund of repair charges if non-warranty service was performed to correct this problem. Contact the manufacturer in question. If you have copies of the service records and proof of payment, there's a good chance that you can get a refund for the service expense.

    Is it safe to buy a digital camera today? Is the problem fixed?
    While we can't predict the future, it certainly sounds like this particular problem has been put to bed. Based on what we've heard from our industry contacts, the first inklings of the problem surfaced as far back as sometime in early 2004. Whatever its cause (see below for a range of theories), the issue apparently was researched and solved at a manufacturing level by March of 2004. Given the extraordinary impact that it had, it seems safe to say that manufacturers will be particularly vigilant that this particular problem doesn't recur. Beyond that, we feel that the responsible manner in which the industry is dealing with it bodes well for the future, should anything of similar scope occur again. We don't think there's any reason to have any hesitation in purchasing a new digital camera at this time.

    What caused the problem?
    If you have an affected camera, you probably don't care too much about what the underlying problem was, as long as you can get it fixed. If you're the technically curious type though, here's a synopsis of the information we've been able to assemble about the underlying cause.

    Several different explanations for this problem have been put forward by various parties. Our own industry contacts indicated that the problem was caused by the use of epoxy chip packages for the failing sensor units, rather than more robust (and also much more expensive) ceramic packages. The environmental sealing of epoxy circuit packaging is generally not as good as that of ceramic packaging, and in the case of the failing sensors appears to have let moisture enter the chip cavity itself. This seemed to be a quite plausible explanation, but subsequently, two other possible causes came to our attention.

    An article published by Japan's Nikkei Business Publications agreed that the sensors in question were sourced from fabs operated by Sony Corp., but provided a different reason for the failures. According to Nikkei journalist Naoki Asakawa, the problem was twofold: Changed settings on a wire bonding system resulted in weaker joints between wires and electrodes; and iodine-bearing bonding compound vaporized inside the CCD package which further decayed the joint surface. Nikkei reported that Sony removed the iodine compound from its CCD manufacturing process, and said that the company also introduced a test for bonding strength in March 2004.

    Finally, an email from reader Paul Taylor pointed us toward another possibility. We've since heard from several readers that they were able to get failing cameras to work again for short periods, either by bumping or flexing the camera chassis. This is obviously something we do not recommend trying, as it could damage other components in your camera and lead to expensive repair bills. Still, given that little if any force could be transferred through the sensor package by these methods, it does hint at another problem coming into play in at least some cameras. Paul theorized that the zero insertion force (ZIF) connectors and flex cables inside the camera might not be providing sufficiently good contact, and mechanical action on the camera body could move the cables inside the connectors enough to temporarily improve the situation.

    Regardless of whether the problem is one or more of the above, or something else entirely, the important thing to note is that the manufacturers are doing an admirable job of standing behind their products. In every advisory that's been issued to date, the company involved has stated that it will fix the problem regardless of warranty status of the affected cameras. Not only is this good news for customers who own affected cameras, but it is certainly encouraging for those consumers buying new cameras today and in the future. And to reiterate... We are assured that current and recent models are not affected by this sensor problem.

  • Anonymous Dec 29, 2012

    My Benq dc t850 started giving this problem 1 week ago. The indoor pictures look foggy and indoor pictures show lines especially on solid surfaces.

  • Anonymous Dec 29, 2012

    outdoor* pictures looks foggy


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Related Questions:


HI All of a sudden, there is lets say no more image on the display or the image is purple and full of weird lines. No image at all and when I click to take a picture everything works out well: the flash...



but u will get it repaired Free of Charge as Fuji has taken notice as all manufac and i got my S5000 repaired Free from Fuji just call them tell them about BAD CCD it is a known manufac fault in thousands of cameras just call them quick

see this thousands suffer from this

I suddenly have white horizontal lines in the picture.

If it is Canon A95 camera then it has problem of bad ccd Image and needs to be replaced that part.
Canon will repair A95 for bad ccd Imager problem free of cost.
Please click Canon ccd Imager advisory for details.

Casio exilim ex-z700

If the photo shoot out show white , the obscure (quality variation), and even horizontal line ( white lines), and so on over-exposure cases, even if the use of anti-tremor, set to default values are invalid, because the camera shutter fault.

Can't repair by yourself.
It's need repair camera machine shutter.

more detail CASIO Exilim EX-Z700 overexposure

Image in LCD shows mulitple horizontal whie lines

This sure looks like a CCD image sensor failure. If so, you can't fix this yourself. If the camera is less than a year old, Canon will fix this for you under warranty. Call 1-800-OK-CANON.

Blurry white image when pics are taken during broad daylight

Try first to reset your camera. Press the menu button, go over to setup, go down to reset, press the right arrow, highlight reset and press set. Don't worry it won't erase any of the pictures on your memory card. If that doesn't work you can try and manually set the white balance on your camera and I would recommend sending it into repairs if that doesn't work since it's taking nighttime pictures fine. :)

Image looks with white verital striped lines in playback mode

Mine had the same problem (except the stripes are horizontal).  I sent it to Canon and sure enough it is the CCD problem that many of these have.  The good news is that it is covered under a recall and Canon will fix it free, including the shipping.

White horizontal lines on display.

Cameras dont like drop tests! Check if you are getting the same results on the images- printed or viewed on the computer screen. This will prove whether is is a LCD error or CCD error or Processor error But the remedy will be that same New Camera

White lines across captured image

This is a CCD issue - may be possible to be remedied at Pentax FOC - get onto the Technical Support Team.

Poor image displayed on cscreen after shot taken

I have an s60 and it sounds like I had this exact problem. Whenever I took a photo, the entire picture was covered with white horizontal lines. The actual image files were striped the same way.

I found this on the Canon USA site:

Because it was a hardware issue, they sent me a shipping label, I sent in the camera, they fixed it, and sent it back. All free of charge.

Good luck; I hope your camera is repairable.
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