It might be that the fan motor somehow got disconnected or worn out, or that the fan itself is stuck. It’s located in back of the freezer. Gently unscrew the back and check it out. You might also have to unscrew the thermostat housing if it is on the top of the fridge part. If the fan is turning, it’s okay. If not, turn the thermostat down to its lowest setting and see if it turns on. If not, unplug it and test it with a continuity tester. If, there’s no continuity it will need to be replaced. Good luck.
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