My HP Officejet 6210 has a problem with copy, fax, or scan. It doesn't matter if the source document is placed into the feeder or directly on the glass. It also gets the same results initiating with the HP Director software or the buttons on the all-in-one. When trying to copy/scan/fax the printer display will read Scanning or Coying, etc. and the bar will begin on the left of the display. That's all that happens. No errors. I've waited 10 minutes with nothing more happening. Pressing the Cancel button will not clear the display. Powering Off will send a blank sheet of paper to the printer output. Powering back on shows no errors on the printer display. The display appears as if the printer is fine. I have already tried the reset with # and 6, but no change to my problem
HOW DO I FIX
Unplug the power cable from the All-In-One when there is still power in the unit.
Also unplug the power cord from the wall outlet.
Leave the cable unplugged for atleast 1Min time.
And connect the cable directly to wall outlet with out any surg protector (if you have a different outlet try with that)
Then before connecting the cable to the All-In-One press and hold the # and no 9 button do not release the buttons untill it comes up with a mesage as reset (or if the screen goes blank then release the keys and turn the power on)
Then press the setup/menu button and then press the right arrow key till you see print reports> the press Ok and scroll to print test page and check if it is functioning properly.
Then try a color or Black copy and check.
Good Luck
SOURCE: DCP 7020. Scan either flat bed or sheet feeder weak print.
clean laser unite mirror then solve your problem
SOURCE: HP Officejet 6480 leaves a black line down left
I found the following information on the HP web site, under their support forum.
Clean the automatic document feeder (ADF)
If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
Remove all originals from the document feeder tray.
Open the ADF cover.
Lightly dampen a clean, soft, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to wipe any residue off the rollers and separator pad.
NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
Close the ADF cover.
Step 2: Clean the glass strip in the ADF
Open the ADF cover, and lift the ADF mechanism.
Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
Gently clean the glass strip inside the ADF, and then thoroughly dry it to prevent spotting.
Lower the ADF mechanism, and close the ADF cover
Close the scanner lid, reconnect the power cord to the product, and then press the Power button to turn on the product
SOURCE: I can scan using HP director by loading one page
I had this problem and had to re-install the software. It might have been caused by installing a second HP printer, or perhaps from unplugging the printer to move it. Don't know.
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I tried the suggested solution but the results are no different. The self test runs ok and the test print page prints ok, but the scan still just hangs as stated earlier.
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