My Dyson smells like a wet dog and makes my whole house stink. I checked and there is no clog. What can be done to make it smell better, is there an airfreshner that can be put on the filter? I love the vacuum but it just smells so bad.

I have the Dyson DC 28. After cleaning out the filter multiple times I still had the wet dog smell coming out from the vacuum. I called Dyson's support line. The rep told me to put dryer sheets in the clear plastic bin and let it run for about 5-10 mins, make sure the bin is clear of all debris first. I did it and it worked. Not only is the smell gone, the dryer sheets removed all the remaining dust stuck in the bin. I was happy!

Hi there,

I'm sorry to hear you're having difficulties with your DC17. We'd strongly recommend against using air fresheners in your machine, as these could cause damage.

The filter in your cleaner should be washed at least once every 3-6 months; you can see the correct way to do this in the video linked below. Use cold water without detergent, and make sure the filter is totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

If you've tried this already and feel it hasn't helped, it's probably best if you get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

My Dyson stinks. Literally and figuratively. It seems to be coming from the brush part of the vacuum, which I can't get apart. I hate this vacuum so much I can't put it into words. I bought it based totally on the ads and spent more than I would on 5 vacuums and have hated it since day one. It's so heavy it hurts my wrist to use and I can't lift it up stairs. It takes days for the filter to dry. The cord does not retract. The hose has such a long metal portion it's impossible to really get under furniture with it, unless I'm lying completely on the floor. The plastic cap broke off simply by using it. My entire house stinks because of it. It's the worst appliance purchase I've ever made...and I once had a dryer catch on fire!! It's 3 am here and the smell from it sitting in a closed broom closet on the floor below me woke me up! I'm going to Amazon and ordering a vacuum I can use.

Where do I get drier sheets?