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Posted on Sep 05, 2011
Answered by a Fixya Expert

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How do I cancel the monthly recurring $3.95 validation fee?

  • maxistacks Sep 13, 2011

    Thanks for the help on this. However I already found out how to deactivate both the 29.95 and the 3.95 recurring billing. They have it hidden and if you deactivate your account you might still get charged for both of those charges on a recurring monthly cycle. So before anyone goes and deactivates their profile make sure you end both the $29.95 and the $3.95 recurring billing.

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Anonymous

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  • Expert 324 Answers
  • Posted on Sep 13, 2011
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Joined: Nov 15, 2010
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Hi and welcome to Fixya!

The Term of the subscription is the length of time that You have selected, which term will be automatically renewed unless You modify Your account or cancel. If You cancel Your subscription, You are NOT eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If You have pre-paid for a certain period of services (for example if You paid a lump sum for 6 months of service), You are NOT eligible for a prorated refund of any portion of the pre-paid amount UPON cancellation.

This is their terms. You can cancel it, but you will still be charged the remaining term of your contract either way.

How to cancel you membership;

  1. Proceed to SpeedDate.com and log in to view your home screen.
  2. Click the "More" link in the upper-right corner of the page, and then click "Account Settings."
  3. Scroll to the bottom of the page, and click the "Deactivate" link next to "Deactivate My Account."
  4. Click the "Deactivate My Account" button.
  5. Click a radio button to indicate why you want to delete your SpeedDate account.
  6. Click the "Deactivate Account" button.
  7. Type a statement to explain what you would improve about the SpeedDate service.
  8. Click the "Deactivate My Account" button. This deletes your SpeedDate account and displays a confirmation message.
Hope this helps!

KittyTech

If you need further help, reach me via phone at https://www.6ya.com/expert/carolyn_427ff26936286336

  • Anonymous Sep 13, 2011

    I apologize about the fee that you are not able to get out of from the fine print in the contract you signed, but is there anything that i missed that could help you further? It seems you were not completely satisfied with the answer. let me know if i can further help you by posting a comment and we will go from there.

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I unsubscribed but they are still billing me a monthly validation fee

Hi and welcome to FixYa!

The reason they are doing that is because of the 'fine print' when you signed up. It is stated as this;



The Term of the subscription is the length of time that You have selected, which term will be automatically renewed unless You modify Your account or cancel. If You cancel Your subscription, You are NOT eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If You have pre-paid for a certain period of services (for example if You paid a lump sum for 6 months of service), You are NOT eligible for a prorated refund of any portion of the pre-paid amount UPON cancellation.

This is their terms. You can cancel it, but you will still be charged the remaining term of your contract either way.



Hope this helps!

KittyTech

If you need further help, reach me via phone at https://www.6ya.com/expert/carolyn_427ff26936286336

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I would assume that either you bought something with a hidden fee in it, or that another person has used your credit card for a recurring fee. Do you know anyone who might do that?
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