My h10 will not switch on, iriver support will not help
I bought an iriver h10 (5gb)on ebay from an American seller last april 2005 and i live in the UK. I recieved the mp3 player and it worked fine for about a month then firstly it wouldnt play certain tracks then it just stopped turning on despite being charged and everything.
Because I live in the UK I was not subject to the american warranty, I contacted iriver support numerous times but they never respond, I now have a worthless mp3 player that I can never use!! I'm so fed up, can you help?
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Re: My h10 will not switch on, iriver support will not...
Dovis right man as you should read the owners manual find out how to reformat and reinstall all sofware. If that dont work send the unit to someone in the states and ask them to have it fixed for ya. good luck
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go to: http://www.opendrivers.com/driver/233065/iriver-h10-5gb-6gb-mp3-player-firmware-2.51-ums-version-free-download.html
(Make sure your popup blocker is on, the site loves popups) Scroll down a bit and input the security code to get the file. Save it to your desktop and when it's done, choose to Run it and then install it. Make sure the device is UNPLUGGED when you install the driver. Hope this helps!
When your iriver H10 has corrupt files you may want to solve the issue by formatting the player's hard drive.
This is how I did it with my H10 5GB (so called 'MTP device' thats recognized by Windows as a portable device i.e. "Windows Portable devices".
To do so follow 2 steps:
step 1: Format the hard drive of your H10.
step 2: Re-install the player's firmware.
step 1: Format the hard drive of your H10:
1. Make sure your H10 is turned off and disconnected from the computer.
2. Take out the battery, wait a second, and put the battery back in.
3. Turn on the hold switch (so that you don't accidentally turn the H10 on all the way).
4. Plug the H10 into your computer.
5. Turn on the H10 while holding the "O" button.
On your H10 screen You will see the message "UMS Mode" if you have done everything correctly. You can now let go of the "O" button.
6. On your computer, start Windows Explorer, navigate to the drive, right click and select 'Format'.
step 2: Re-install the player's firmware.
1. Download and install iriver Firmware Updater v22.214.171.124.
I found a downloadable copy on this website: http://www.opendrivers.com/driver/237145/iriver-firmware-updater-v126.96.36.199-for-mtp-devices-windows-free-download.html
2. Start the newly installed software and follow the Wizard. I clicked the 'USA' button when asked where I bought the device. This should install the MTP firmware.
3. Wait for the software to complete and disconnect your device from the computer.
4. Wait for your device to install the new Firmware.
I bought a used unit from ebay with the same problem (discovered later) and had to buy another as-is player, open it up, and replace the defective headphone jack module on the first player. see this forum for directions to open player: forum
plan b - sell the unit as-is on ebay and put your profits toward a 20gb refurb for $30-60 (from sellers like metromania)
wow, you asked for help back in 08! I had problems getting a responds from them too. I hope your problem was resolved, but just in case....I found my replacement battery on ebay. Amazon may be helpful too.
You cannot buy this component part from the company - your best bet would be to go to eBay and see if anyone is selling one with a broken screen, and no other known hard drive defects. Even then, it won't do you much good unless you are an expert solderer/electrician. Good luck.