If its since the OS has been re-installed it may not have the sound drivers installed. Check on the manufactures website to see if the have any drivers available for Windows XP. Depending on how old the computer is the drivers should be available.
To check if it is a driver is check in Device Manager.
Start > Right click on 'My Computer' and click on 'Properties' You will get a box come up. Click on the 'Hardware' tab. You will see an option for Device Manager. This will show you all the devices that the computer has and will show you if it has the device drivers for it.
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