Hi there,
I'm sorry to hear you're having difficulties with your DC14. If you haven't already got in contact with us directly, I'd encourage you to do so. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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