Have you uninstalled the previous version of Palm
Desktop?
Do you have more than 1 profile on your computer? Sometimes
multiple profiles can make things difficult is software is installed logged in
as one and then you try to install/uninstall as another profile.
Are you
installing Palm desktop from a disk?
Try this file from palms site -
http://www.palm.com/us/support/downloads/windesk414e.html
Also,
take a look at this-
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=17525
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