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Check that the volume on the handset is turned up, also replace the batteries or put in non-rechargeable ones to get the phone working at full capacity. If bought from Amazon you should be guaranteed for a year, not a month!
Hi!
You did't specified what brand is your phone, so i'm assuming it is about BT Diverse 7150 Phone.
You need to follow this link: ( http://www.telephonesonline.co.uk/userguides/BT%20USER%20MANUALS/DIVERSE/DIVERSE%207150.pdf ) in order for you to read and download for free (in a PDF format) the User Guide for your device.
I hope this will help you!
Have a nice day!
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