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Open up the player and look at the headphone jack, there may be a loose conneciton that needs to be re-soldered in or the jack itself is faulty and will need to be replaced. You may be able to get one from etech.com
Sounds like a sound issue. i would send it back to SONY and demand that they either, give you a full written explanation of how to fix, or fix it themselves. (they wouldn't be bothered to write it out...)
I'm afraid I have some bad news for you I think, I had the exact same problem and i took it in to get looked at by a sony autohised repairer and they quote me $488 to fix it they say it needs a new hard drive.
You can get it checked out I wasted $50 just for them to look at.
i had to do this for a camera before so i went into jessops and had an assistant write that it is beyond economical repair. i suggest you go in to a sony centre and they can do it for you. hope that helps