Question about Arris 221002 DSL Modem Southwest Region (Silver) DSLCable Modem

1 Answer

Dsl light goes beyween blinking green, then goes solid red, then back to blinking green. Cannot connect to internet anymore.

Posted by pjs0247 on

  • pjs0247 Aug 31, 2011

    A little background - initially (2-3 weeks ago) I was having problems only during the evening. I contacted my provider and they said they tested the line and indicated they were sending the issue up the line. When they checked it out during the day-no problems found (no surprise there). When I called in the evening when the problems occurred they indicated there was a problem on their side. They were supposed to call back but didn't before I had to leave. (2+ working days later)

    Upon my return yesterday I lost connection after about 1 hour of it working fine. (While I was gone my son tells me the it didn't worked during the day but worked fine at night.)

    NOW they tell me that my modem is bad because the DSL light is either flashing or solid red.
    However, all morning the list has been solid green, but internet speed is 1/3 what it should be.

    When I connect to the modem and run the connection tests, if I am having problems, any one of these tests may fail (it will fail any of these test randomly). Right now it passes these tests without fail.

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Delfin Bucsit

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The modem cannot get a signal from your service provider. The DSL light is an indicator if your modem is communicating with the network of your service provider. DSL light should always stay solid green. Try contacting your service provider. It might also be an indication of a bad modem.

Posted on Aug 31, 2011

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1 Answer

Hello, I keep loosing internet connection, how can I tell if there is a problem with the modem?


try to check the status of the lights on your modem. Try to check the light in globe icon, that is the icon for your Internet status, if is GREEN it mean to say that it has connection. When it turns to RED, check the DSL light if it is in SOLID GREEN, When it blinks try to check it with your Service provider.

May 29, 2011 | Zoom X6 (5590) DSL Modem (55900003)

Tip

Troubleshooting DSL Modems


Ever look at your DSL Modem and wonder what all those lights mean? Why do some flash, while others remain solid? What if your lights are different colors? How do you tell if your DSL Modem is working correctly?<br /> <br /> Each light on your DSL Modem represents a function. The light is an indication of whether that function is working properly. Sometimes the placement and title of each function can vary by modem manufacturer, but they are pretty standard in interpetation. If you look closely your modem, you might find that each function is labeled in small print to help identify them.<br /> <br /> A standard DSL Modem has a light for power, internet, ethernet, link and wireless connection. A healthy DSL Modem will have a steady green light that does not blink or flutter for all features other than internet, ethernet and wireless. A flashing or fluttering light indicates movement and useage. When you are connected to your DSL Modem wireless, the light for this feature will blink indicating a connection and/or active useage. If the internet connection is working properly the color of the light will be green. If the connection is working but experincing a problem the light can turn to yellow or orange. If the connection fails, the light on the DSL Modem can be red or absent depending on the problem causing the trouble. If your service is turned off by the provider, more than likely the light will be "off".<br /> <br /> If your lights turn a different color, are absent or your internet connection fails try power cycling your modem before reporting the trouble to your provider. Power cycling helps the DSL Modem to reset its connection and repair your internet services.<br /> <br /> If you are using a DSL Modem alone to connect to the internet (no additional router) you can power cycle it by first turning off your computer and then unplug the modem itself from the power source at the wall. Wait for 1 to 2 minutes and then plug it back into the power source and wait for the warm up to finish before rebooting the pc.<br /> <br /> The DSL Modem should go through the normal warm up procedures of blinking lights, making them all stable and solid green ect. You will know when its finished warming up when the features are set at solid green (other than eithernet, internet and wireless connection as explained above). When the modem finished the warm up, reboot your computer and check your internet connection.<br /> <br /> Power cycling your DSL Modem can help keep your connection healthy and running at optimal speeds.<br />

on Mar 30, 2011 | Computers & Internet

2 Answers

I have had problems connecting to internet all weekend (internet - red light), am on now but internet and ethernet green light keep blinking, is this ok.


No because dsl light should be solid green light. You need to contact your ISP to check if there is a problem on the network.

Jul 11, 2010 | Computers & Internet

1 Answer

Westwall modem Internet is solid red light


If the internet light is red, it means that the modem cannot get an ip connection from the ISP.

If your ISP has a PPPOE connection, most likely, the PPPOE password is not correct.

To ensure your settings, access the modem through a web browser. In the address bar, type 192.168.1.1.

Default Username: admin
Default Password: password

If this doesn't work, try admin for the username and password. If still doesn't work, you will need to reset the modem. Just hold the reset button for 30 seconds. Then turn it off for 1 minute.

Try again to access the modem, under Configuration, click Edit beside My Connection. Type your ISP username and password then Save.

Hope this helps! Good luck!

Jan 24, 2010 | Westell Wirespeed LiteLine 6100...

1 Answer

My DSL 2wire modem always blink like crazy.


DSL light blinking green/red indicates you do not have a solid connection to your DSL signal. Typically this can be anything from the connections at your home all the way to the connections with your ISP. As I do tech support for this model of 2wire modem all day long here is what I would tell you to do if you were calling me:

Are you using the proper length of phone cord (15ft or less): people sometimes have a longer phone cord in use and while it MAY work for a while outside conditions will effect the DSL signal enough that it no longer cuts the mustard. The longer the phone cord the more resistance a signal has in reaching the modem.

Filters: Typically the 2wire modem comes with 3 1-way filters and a single 2-way filter. Often people put the wrong filter on the modem, which doesn't even require one, or they put the correct filter (2-way filter) but hook it up to the wrong end (that is to say it should be connected to the DSL side of the filter). All other devices in the house such as phones, fax machines, Tivos, DVRs, Sat TVs, and monitored alarm systems (AKA anything ELSE connecting to/using the phone system) should be on filters.

Phone service: Do you have phone service? Do you have a dial tone or static? If so all problems with phone service will effect your DSL service as that is how the DSL service is piped into your home...that is to say through the phone line. Do not contact your ISP for this problem as it is a phone line problem creating your internet problem.

Phone jack location: Have you tried moving the modem, it's power cord, and proper length phone cord to another jack? Granted the argument that "it worked yesterday, so it should work today" is a strong one but sometimes putting the modem on another jack JUST to test out any potential wiring problems is a helpful one and could save you a lot of frustration. If one jack gives you red/green DSL lights and the other gives you solid green...that should speak for itself.

ISP provider: IS your service turned on? It may be a bit...hmmm...how shall we say....obvious but if your service has been turned off, or not even turned on yet, then that would be why. In addition, if the above does not help in determining what the problem is, a technician may need to be dispatched to determine where the fault lies. Sometimes it's the box down the road and sometimes it's a few miles away.

Jan 15, 2010 | 2wire (1000-000057-000) Modem

1 Answer

2Wire 473 router problem


Take the modem and plug it into a GFCI outlet. You can find one in the bathroom or the kitchen.

If the power light comes on solid green and the dsl comes on red then the modem is good. Was it plugged into a power strip by the computer? If so, plug it straight into a wall outlet.

If the power light comes on solid red then the modem has hardware failure. I would contact your ISP and have them replace it if it is still underwarranty.


Mar 23, 2009 | 2wire (1000-400108-001) Router

3 Answers

Red Internet Light on Westell model 6100F


hi rtoffler....

by the way, is the dsl light solid green or red???...and if it's red... the line connection from the server to your modem is doing good...however, you said that the internet light is red because you have not configured your modem properly.... i mean, you need to update the interface of your modem before you can go online....and whether the message said that you're connected to the network when you connect your XBox 360...the only assurance is when you can browse different websites and lets you go online...however, your pc should be in tri core so that it's compatible with your Xox 360 video game,kkk and so that you would not encounter problems and errors in the future,kkk....and by the way...the data light is always blinking esp if you're browsing websites, the faster it'll blink nd it can't go on a solid green light anyways...,,kkk....and i do hope i was able to configure a little to your concern now....and enjoy playing and downloading more and chanllenging and fun games with your Xbox 360k,,,,happy playing games, rtoffler!!!!! and happy new year by the way!!!!...:-D

Dec 31, 2008 | Westell Wirespeed LiteLine 6100...

1 Answer

Westell 6110, No internet light.


Contact verizon if they can replace the router becase the internet light should be green and flashing as you use the internet.

Dec 30, 2008 | Westell Wirespeed VersaLink...

1 Answer

Hi and help please :)


1.       Check the for the Physical connection Between the router and dsl  the  modem

2.       And make the sure the dsl light or the status is solid green in the dsl modem

3.       If the dsl light or link light is bilking on the dsl modem . call your service provided and run a line test to confirm if there is any problem with the telephone line  

Oct 16, 2007 | D-Link AirPlus DI-524 Wireless Router

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