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Question about A D S (PTV-390-W3) (PTV390W3) Video Capture

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Not Capturing Sound

I've got my ADS PTV-390 installed, and I can see the video and hear the sound while capturing, but when I playback the captured file, there is no sound. I've been fighting with this thing for a month over other issues and I'm about ready to toss it off my deck! HELP please!

Posted by Tara Anderson on

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If you can hear the sound while capturing, it's probably not a hardware problem. First - the obvious - go to your Volume icon in your systray (lower right hand corner). Right click on the icon. Then click on adjust audio properties. That will open a window that will show playback and recording volumes. Make sure they are both at least half way. If it is, make sure that the software and drivers you're using are all updates. If they are, you may be using a corrupt codec or for some reason it is not used correctly. Try completely uninstalling the application, manually deleting the registry entries and configuration files, and reinstalling the application from scratch. Good luck.

Posted on Apr 04, 2006

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