Question about Canon PowerShot S400 / IXUS 400 Digital Camera

5 Answers

E18 I am getting an E18 message on my camera screen, what does this mean and how can I fix it?

Posted by Micaela Henderson on

  • 5 more comments 
  • gabe2006 Nov 04, 2007

    I am getting the E18 message as well. I can view pics stored on the camera but when I switch to the camera mode, the lens does not open...I've tried new batteries as well as tapping on the help. Any other suggestions? I hate to lose this takes great pics.

  • Anonymous Dec 06, 2007

    I am getting a E 18 message on my LCD screen when ever I am trying to take pictures . Also I observed the lens are slightly stuck out . I can see the images I have taken , but cannot take any picture

  • nhdavis Feb 10, 2008

    The camera seems frozen, starts to power up then displays an E18 message and turns off.

  • Muskwa Mar 21, 2008

    I have tried tapping the lens as suggested. I have also tried blowing canned air I usually use for computer componetnts. New batteries didn't help either. Any other suggestions?

  • GARY23 Mar 31, 2008


  • Tootsierohl Jun 05, 2008

    I have the same thing. I could see the pics I had taken but was unable to take more pictures. Now, all I get is a black screen after the camera attempts to power up and then E18 comes on the screen and then the camera shuts down. The batteries are new and this is still happening. I have tried tapping and nothing works.

  • vpholdings Sep 02, 2008

    e18 keeps popping on my camera when turning it on.



5 Answers


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 130 Answers

This error is cause by a few things. First you need better power, how old is the unit? The battery pack may need replaced, the lens mechanism draws alot of power and sometimes if the flash is charging and the lenses are moving it struggles for power and shuts down. Another thing that can cause this error is jammed gears in the lens. This can be cause from an impact (dropped unit) or debris in the lens mechanism (sand, dirt, dust) the gears are so small and as is dust anything can blow in there and get jammed in the unit to jam it. I have got units to function again by tapping on the front of the lens while repeatedly tapping on the front of the lens. The idea is to work the jam out and free the lens. The E18 means a stuck lens but the reason its stuck i canot tell with out looking at it. Tap on the front of the lens (the part that moves in and out like a telescope) or try and tap on the side while powering it on. If you know some one with a unit like yours try their battery before you get a new one. They are very power hungry and if your unit is a few years old it may be time for a new battery.

Posted on Apr 03, 2006



  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I managed to get life into my Canon Powershot S70 by tapping it quite violently while holding it with the lens down, and forcing the lens out : ). I was almost on my way to can it. It works fine now.

Posted on May 25, 2008



  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I am getting an E18 message on my camera screen, what does it mean and can I fix it?

Posted on Sep 19, 2008


Yes!  Mine was the same way but I knocked on the lense with my knuckle as it powered up... and it came back to life!


Posted on Oct 24, 2007


Although I we recently had the camera at the beach, I was able to get it to work with a new set of batteries. I also feel it may be a combination of that (the batteries) and posibly some debris (sand).

Posted on Jul 07, 2007

1 Related Answer


Andrea Lock

  • 6831 Answers

SOURCE: Error E18 . What does this mean. Canon camera


The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.


Posted on Dec 19, 2010

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What does E18 mean on the screen of my camera?

E18 is a lens error. You might try this repair technique:

Canon E18 Error

Jun 04, 2015 | Canon PowerShot A20 Digital Camera

1 Answer

What does E18 mean

Lens error. Try for help on fixing it.

Jun 29, 2014 | Canon PowerShot SD30 / IXUS i Zoom Digital...

1 Answer

When i try and use the zoom for photos the camera the camera beeps, a message E18 appears on screen then it shuts down?

E18 message means a lens error, lens may can't get back. For most situation you can't fix it by you self, but some friends has fix it by their self. They only shaking the lens and make lens get to the right place.

Dec 28, 2010 | Canon PowerShot A410 Digital Camera

1 Answer

The screen is black i hear a clicking and moniter says e18

E18 means you have a mechanical failure it's depend from the zoomunit. If you can fix it by yourself you can clean the small gearbox that is driven the zoom assy sometimes ther is sand or contamination partikels in it.
Otherwise you must replace the zoomunit it's not so expencive.


Rob Rotronica

Apr 15, 2009 | Canon PowerShot S1 IS Digital Camera

1 Answer

E18 Error message on my Cannon PowerShot A410

Lens errors (E18 errors on Canons) are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

Jan 14, 2009 | Canon PowerShot A410 Digital Camera

1 Answer

E18 error on Canon ixus40 - lens stuck

The E18 error is an error message on Canon digital cameras. The E18 error occurs when anything prevents the zoom lens from properly extending or retracting.[1] The error has become notorious in the Canon user community as it can completely disable the camera, requiring expensive repairs.
A quick internet search for "E18" + "canon" quickly reveals hundreds of similar complaints. reports that the "lens has a feature called bellows claw, which is a gear that physically extends and retracts the lens. A piece that holds the lens, the barrier plate, is not large enough and can sometimes cause the bellows claw to malfunction, resulting in a stuck lens". The result is a black screen that only contains the error message, E18. Another problem mentioned on the site blames a sticky iris in the lens, caused by grease entering inside from the microphones built into the lens. The buildup freezes up the ability of the lens to open.

Nov 13, 2008 | Canon PowerShot SD300 / IXUS 40 Digital...

1 Answer


The following blog outlines some repair options for an E18 lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

It's important that you fix the E18 error first, as the blur of colors may be symproms of a failing CCD. If so, Canon would fix this for you for free IF the camera has no other problems (ie no E18 lens error). Please see the following info:

May 27, 2008 | Canon PowerShot A70 Digital Camera

2 Answers

E 18 problem

the E18 means the lens system has a problem. I had it with my S2 and sometimes it worked, sometimes not. Eventually it stopped working. The only solution was sending it to repair, they changed the lens system.

Best Regards

Nov 19, 2007 | Canon PowerShot S2 IS Digital Camera

1 Answer

Screen is showing E18

The E18 error message relates to a problem with the zooming mechanism (lens would not retract or extended) Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix you problem. In any case it could not make it worse Good luck!

Aug 10, 2007 | Canon PowerShot A520 Digital Camera

1 Answer

Blank screen on Powershot S40 - I don't think it's E18

This is a problem with the CCD card. Canon has issued a recall and will fix/repair for free. Go to the Canon website and search for CCD to get more info (or call them direct).

Dec 24, 2006 | Canon PowerShot S400 / IXUS 400 Digital...

Not finding what you are looking for?
Canon PowerShot S400 / IXUS 400 Digital Camera Logo

Related Topics:

488 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Cameras Experts

old marine
old marine

Level 3 Expert

2332 Answers


Level 2 Expert

69 Answers

Steven Wander
Steven Wander

Level 3 Expert

595 Answers

Are you a Canon Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides