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Hi. You surely know there has volume up key. If you turn it to maximum volume and still cant hear clearly, you may turn on hands free mode. There has an extreme way to do it under engineering mode, but wrong operation may brick your phone. So, if options above cant solve your problem, you'd better ask help from after-sale service. Good luck.
Your speaker is having issues, they do break on occaision, talk to your provider about resetting the unit (back your info up first) and if that does not work you may need to replace your cell phone. Insurance does cover this as damage if you have bought it with your phone plan.