I purchased this mp3 on 11th devmber.
the music is not getting through to the headphones - can you help?
is it powered by a battery & is one included as standard?
You may want to post the make and model of your mp3 player. Someone may have solved the same problem with the same player, and would then be able to give you a more specific answer than this one;
I assume you have replaced or re-charged the battery first, and that full power to your player did not help. If so, it is likely to be a problem with the headphones, the headphone receptacle, or the amplifier inside the mp3 player;
1) Headphone problem?
Get a different set of ear-bud headphones, and try them out. If the alternative set works but your headphones do not work, it's the headphones.
1a) Large headphones, small player?
If your headphones are large, but the power of your MP3 player is small, the player may not have enough power to drive the headphone speakers. If you run your MP3 player through an additional amplifier, you may then have enough power to get sound out of your headphones.
1b) Broken wire in ear bud jack?
Most of my broken ear-bud sets have failed because one or more of the wires has broken, usually at the plug-end. There are 3 thin wires; If you break the left-channel or right-channel wire, only one earbud goes out. If you break the ground wire, both earbuds stop working, or you may hear a very faint sound at full volume. If you like to solder things, it is possible to get a new plug, cut off the old one, and solder in a new one. But it may be easier to get a new set of earbuds.
2) Broken Receptacle?
Plug your ear-buds into a different, working MP3 player. If the ear-buds work, then
Plug your MP3 into a computer through the data cable, and try to play something through the computer.
If the MP3 works through the data cable, something is wrong with the receptacle for your ear-bud plug.
You may be able to get your MP3 player replaced under warranty, since the purchase was recent. Or, if no warranty and you feel adventurous, take the back off and try to re-solder or replace the receptacle-- Though this usually ends in irreparable damage to the MP3 player :-\
3) Broken MP3 player?
If you can't get any music to play through the data cable or the computer, something is seriously wrong with the guts of the MP3 player. Try for a warranty replacement if you can.
Best of luck, mharrington9