Philips GoGear HDD084 MP3 Player Logo

Question about Philips GoGear HDD084 MP3 Player

7 Answers

Crash Hi, My Philips hdd084/05 has crashed. WHen turning on it just freezes on the philips welcome screen. Quite loud clicks can be heard inside as if it is skiping the hard disk. Any suggestions? (Cant do a reset due to the software not detecting the player due to this crash) Cheers.

Posted by Steve Steve on

  • 20 more comments 
  • Porchia Nov 03, 2007

    When i turn on my mp3 player, the screen with RCA on it freezes and then it says, FAT Error! Plz connect UMS device format. Then the next screen to pop up says, HDD. It also makes a clicking sound. When it does come on, there is the list but no words. I can scroll but no words or music. When I press the music it just freezes again. So i have to hold the on/off button for a long time till it turns off.

  • Anonymous Nov 07, 2007

    When i turn on my mp3 player, the screen with RCA on it freezes and then it says, FAT Error! Plz connect UMS device format. Then the next screen to pop up says, HDD. It also makes a clicking sound. When it does come on, there is the list but no words. I can scroll but no words or music so I have to reset it by pressing down the power button for 10 seconds.

  • kgcz Nov 21, 2007

    i want to reformat my phillips key004 mp3 player

  • andrew690511 Dec 14, 2007

    Everytime turn on just get to 20% then turn off, Also, computer cann't find the driver.

  • geeksarecool Jan 27, 2008

    i have the sanyo hdd audio player,

    everytime i attempt to turn it on it always seems to come up with the waiting screen and will not go any further

    i have tried resetting it, but it still does the same thing

    i have also tried charging it to see what would happen, it once again does the same thing

    help please!

    p.s. model no. HDP-M3000

    if that helps

  • Anonymous Jan 29, 2008

    I do not hav ethis kind but i have a nextar 256 mb mp3 player. when i turn it on it goes to the title screen and then frezes there.

  • rubygold Feb 13, 2008

    My walkman is stuck on the welcome screen--nothing I do can move it from there. I can upload music to it, but nothing plays.

  • jivillan Mar 02, 2008

    my M6 (mini player) freeze and trying to reset it and it wont turn on.

  • dann1234 Mar 02, 2008

    my ipod has crashed on song screen wont turn off and itunes is not recognising ipod

  • sickfish Mar 06, 2008

    my sony walkman NW-E013F displays no database

  • Lonewolf18 Mar 28, 2008

    I Have the same problem but my freeze up on GoGear screen or the updating player then it just freeze it will not go to the music screen

  • jodier Apr 06, 2008

    my daughters ipod 4gb has frozen , wont allow to do anything

  • Code E May 31, 2008

    Sometimes, my MP3 player freezes up on the song screen, and sometimes it gives me all these weird letterings. I just wait for the battery to die usually, but I want to know a faster sollution.

  • Anonymous Jun 02, 2008

    After downloading all the pictures from my P2000 it will not work at all. Just clicking noises and instruction to reset. This does nothing but tell me reset again.
    Can I do a hard reset?

  • ubie3 Jun 11, 2008

    my sans mp3 player will not charge anymore. and it was freezing a lot before it just stop charging. sometimes when its hooked up to the computer it wont even come on it will freeze on the sandisk logo and i have to keep taking the battery out and in. it doesnt show that there is a new device inside the pc either.

  • wtfo Jun 11, 2008

    returned from out of town, to find my chd500 clicking loudly, indicating USB connected. I selected it on the start menu, got an I/O device error message. Unplugged it, started it over and now I get the clicks and a frowny face on the screen. The computer no longer recognizes it as a USB device. What's up with that?

  • leoass Jul 10, 2008

    it doesnt want to turn on at all

  • Anonymous Jul 20, 2008

    My Dell Pocket DJ will not turn on. There are some mechanical clicks when I press the power button but that's about it. The screen remains blue and shows the Dell logo but that is it. I can't reset it, all it does is click at me.

  • Anonymous Aug 13, 2008

    it resists starting up

  • e-edmunds Aug 22, 2008

    load screen stops about 1/3rd way and just says refresh data base

  • Anonymous Aug 25, 2008

    player won't turn off, frozen won't play either

  • Anonymous Nov 03, 2008

    my mp3 says this file is corrupt and unreadble whats wrong?



7 Answers


I had the same problem with my HDD060 (hard drive clicking sounds & Philips frozen logo). I just kept it plugged into the computer - finally after 15 minutes the player was delected. Who ever writes the firmware for these should be shot! and i'm using the latest firmware too. Good luck.

Posted on May 13, 2007



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Sounds like the hard drive took a dump you may need to reformat totally and redo the firmware as if you dont have the ability to do this send back to the manufact and they do this stu ff all the time.

Posted on Apr 02, 2006



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So, i changed the battery in my Rio forge MP3 player.. because it would not hold a charge.. and know it says, please hook up USB, and reformat..So when i plug up the USB... it says, formating.... then keeps on saying IDLE,IDLE...... and i have had it hooked up for 2 days, and it still does not work... what should i do......

Posted on Aug 18, 2009


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ThEM fiX iT fOR ME?

Posted on Apr 24, 2008


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Hi , just had the same problem with an archos Av700, what you need to do is remove the hard disk , then get in start formatting then connect the hard disk when the process starts , worked for me ! good luck people !!!

Posted on Mar 19, 2007

  • Anonymous Mar 21, 2007

    reformating the hard drive does not rid it of the firm ware !



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And how could i retrieve and update a firmware???

Posted on Apr 28, 2008


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My ipod touch has crashed on song screen wont turn off and itunes is not recognising ipod

Posted on May 01, 2008

3 Related Answers


  • 1 Answer

SOURCE: philips gogear mp3 software

My old computer crashed with the installation software. I have misplaced the original disk. Is there any way I can download the software so that I may additional music to mp3 playe

Posted on Sep 15, 2008


  • 34 Answers

SOURCE: philips gogear SA 1356/97... i want to format it.. plz help

Try using Windows Disk Manager.
Control Panel - Administrative Tools - Computer Management
In the Tree-List on the right, you want Storage -> Disk Management if you can't see the tree-list select the appropriate button on the toolbar, you should be looking at something like this:
Select your 'volume' from the list in the main part of the window and right-click. Somewhere in the menu it should say 'Format'. Select this and move through the stages.
(When asked use FAT or FAT32, not repeat not NTFS. NTFS is for Windows hard-drives only)

Posted on Feb 04, 2009



  • 820 Answers

SOURCE: philips gogear 4GB

Universal support for Philips SA60:
Select your model from the page above.

On the page of the model select > Software & drivers on the left side.

  • "Media converter software" for the computer.
  • "Firmware" and "firmware updater" for the player
(check the release notes and installation instructions before downloading)

Posted on Sep 19, 2009

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You need to get the firmware upgrade for the player
enter country
enter model #
click on model #
click on software & drivers
click on firmware upgrade - software

or, just open the Philips Device Manager and click on "Update"

Philips GOGear

You might have accidentally deleted key system files, but this is worth a shot:

Recovery Mode for Philips' GoGear
Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor



Clicking is very bad - probably needs to be scrapped

Last ditch effort:

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Freezing problem

check for vent blockages, hoover around area. try starting up in safe mode (F8 on start up) and see if it crashes, incase this is a driver issue and a process of elimination is required. If it does not crash then a driver issue is a definate. If it still crashes then a processor overheating is the problem
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