Dell 924 All-in-One InkJet Printer Logo
Posted on Sep 10, 2008

Installing ink cartridge

I bought new cartridges for my Dell 924, but the message keeps saying that I need to replace my ink cartridges and to order online. I don't need to order them because I just purchased them at a local store and nothing will print. As soon as I tell something to print, I get a message on my computer saying to order online and when I want to say continue printing, then it's not responding.

  • 1 more comment 
  • lhogue552 Sep 17, 2008

    I have the same exact problem with my Dell 924. After installing ink cartridges purchased at Office Max, it continues to tell me that the ink is low and needs to be replaced.

  • Margie88 Sep 25, 2008

    I got a refill for my Dell 924 printer and it will not read , it is empty and I do not know how much ink I have left, what shall I do.

  • macjaden Oct 03, 2008

    I can't even override the message. When I click on "continue printing", it ends and will not respond.



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  • Posted on Oct 03, 2008
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I've had this problem too. The only way to make the message go away is to buy the ink from Dell. Although generic ink cartriges will work the printer will not/can not reset the "low ink" message unless you buy the cartriges directly from Dell. So you can use another brand, but you'll just have to overide the low ink message when it pops up by telling it to continue printing. Then you can tell when the ink is low by seeing it when it prints out.

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I purchased remanufactured ink cartridges through amazon.com. I got 4 for the price of 1 through Dell. After installing the first cartridge, it printed for a few days and then I got the same message "left cartridge incorrect". Unfortunately, I did not read the piece of paper that came with my cartridge that says "STOP" read this before you install the cartridge.
I had to throw out the cartridge that I had just installed and put in a new one and follow these steps:
1. If you recieve a pop-up message indicating that the cartridge has been depleted or a low ink level warning, please disregard.
2. Check "Don't display this dialog again" and click "ok" or "continue printing" if necessary.
3. In the printer status window, since you have already ordered ink, do not click the "order ink online" button. If you have the option, check "I have ordered my ink, please don't remind me again." If not, close the window and continue printing.

I'm not sure why, but these instructions were vital to getting my remanufactured cartridges to work.

I am posting this reply to hopefully help out the next person that has this problem. Unfortunately, I lost a perfectly good ink cartridge because I failed to read the instructions the first time. But the next one worked just fine when I followed the instructions. Good luck!
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You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

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http://www.dellcommunity.com/supportforums/board/message?board.id=A940&message.id=13761
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