Question about Whirlpool Cabrio WTW6600SBT Top Load Washer

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I need to know how to get to the drum, to see why it is off balance.

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Chris Shumate

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There are 2 clips between the top and body of your washer that holds the top down. They are around 3 to 4 inches in from the sides along the front edge. You can use a putty knife to depress the clips while pulling up on the top and it should lift up. Use a flashlight to look in the crack and you can see the clips if that helps. There is a new style suspension kit for these washers that will help with the out of balance condition. Hope that helps.

Posted on Aug 30, 2011

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1 Answer

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Jennifer, one of the balancing springs may have broken, best to call a good repairman, the machine will have to come apart.
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It is normal for the drum to sway excessively and hit the balance switch if the load is not evenly distributed around the drum or if you have excess cloths.

Once the balance switch is trigerred, you can reset by openning and closing the door. It is a safety mechanism which stops the spin cycle if the drum sways excessively.

If this tends to happen often, then you need to make sure the machine is properly balanced and not leaning too much to the back.

Also the drum suspension rods do tend to wear out over time and loose their firmness, causing the drum to sway excessively. You can check this by opening the lid. Pushing down and from side to side onto the agitator, and seeing if their is a firm bound on the drum. Also making sure the drum returns to centre position. If the suspension springs feel loose and wayward, then they will need replacement.

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