Have you tryed the maker of the product?? sometimes if a device is installed in a windows xp envirerment it wont reconize that device BUT willk show up in devices to be installed under the intall mnew devices. hey will be or have a question mark on them and simply install the software fior that device as I have in the past as windows will tell yan to not in stall asm it dosent reconize the hardware THats a BS thing windows has as everything I mean EVERYTHING that I have one mt puter was xp compatable even if the windows says it wasent It was.
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