"Edit" softkey is not working, Can't enter NTP or TFTP on Cisco 7912 phone

Your phone is probably broken. I have the LG IP8830 witch is a similar model and I'm using it with the SIP firmware. I have never seen my phones come up with a blank screen. You can try re-loading the firmware if you have it. You will also need a TFTP server setup. You can run TFTPD32 on a Windows PC as your tftp server. The following are the steps for re-installing the firmware on the IP8830.

Phone lock-up maybe caused by an error in transport during the
software upgrade. To correct this problem:
1. Disconnect power from the IP Phone.
2. Press and hold the [Up] and 2 button while reapplying
power.
3. Release the buttons when the Message LED extinguishes.
4. When the BootC screen appears, enter the digits 1, 2, 3
and 4.
5. Follow the prompts to configure IP parameters for the IP
Phone.
6. At the "Server Addr?" prompt, enter the TFTP server
address where the IP Phone can find the BootC firmware.
If already correct, press the [Next] button.
7. At the "Do you want to apply default?" prompt select the
[Yes] softkey to use default or [No] softkey to use
previously assigned parameters.
The IP Phone will reboot and return to normal operation.

Hope this helps

Settings - GPRS WAP
Sony Ericsson W580i GPRS WAP Pay & Go settings
Please note all steps must be completed to ensure the settings are correctly configured.
Please ensure that when entering 'O2' into the settings that the letter 'O' is selected not a zero.

The W580i has a central navigation button (Navi key) and two soft keys slightly above this.

1. Press 'Menu' (right softkey).
2. Highlight 'Settings' and press 'Select' (left softkey).
3. Scroll to the 'Connectivity' tab by pressing the Navi key to the right.
4. Scroll to 'Data communication' and press 'Select' (left softkey).
5. Highlight 'Data accounts' and press 'Select' (left softkey).
6. Highlight 'New account' and press 'Add' (left softkey).
7. On the 'Account type' screen, highlight 'PS data' and press 'Select' (left softkey).
8. On the 'Account Name' screen, enter 'O2 WAP GPRS', press 'Continue' (left softkey).
9. On the 'New PS data' screen, highlight 'APN' press 'Edit' (left softkey), enter 'payandgo.o2.co.uk' and press 'OK' (left softkey).
10. Highlight 'Username' press 'Edit' (left softkey), enter 'payandgo' and press 'OK' (left softkey).
11. Highlight 'Password' press 'Edit' (left softkey), enter 'password' and press 'OK' (left softkey).
12. Press 'Save' (right softkey).
13. Press the 'back' arrow key (key directly below left softkey) 2 times.

Activate GPRS settings:
14. Highlight 'Internet settings' and press 'Select' (left softkey).
15. Highlight 'Internet profiles' and press 'Select' (left softkey).
16. Highlight 'New profile' and press 'Add' (left softkey).
17. Highlight 'Name:' press 'Add' (left softkey), enter 'O2 WAP GPRS' and press 'OK' (left softkey).
18. Highlight 'Connect using' press 'Select' (left softkey), highlight 'O2 WAP GPRS' and press 'Select' (left softkey).
19. Press 'Save' (right softkey).

Change GPRS settings:
20. Highlight 'O2 WAP GPRS' and press 'More' (right softkey).
21. Highlight 'Settings' and press 'Select' (left softkey).
22. Ignore 'Connect using'
23. Highlight 'Use proxy:' press 'Select' (left softkey), highlight 'Yes' and 'Select' (left softkey).
24. Highlight 'Proxy address:' press 'Edit' (left softkey), enter '193.113.200.195' (to bring up the number press the number until it appears. Add the dots with the '1' key) and 'OK' (left softkey).
25. Highlight 'Port number:' press 'Edit' (left softkey), enter '8080' and press 'OK' (left softkey).
26. Highlight 'Username' press 'Edit' (left softkey), enter 'payandgo' and press OK (left softkey).
27. Highlight 'Password' press 'Edit' (left softkey), enter 'password' and press OK (left softkey).
28. Press 'Save' (right softkey).

Change Homepage:
29. Highlight 'O2 WAP GPRS' and press 'More' (right softkey).
30. Highlight 'Advanced' and press 'Select' (left softkey).
31. Highlight 'Change homepage' and press 'Select' (left softkey).
32. Highlight 'Name:' and press 'Edit' (left softkey). Hold the 'c' button (to the right of the Navikey) to clear any text in the field. Enter 'O2 ACTIVE' and press 'OK' (left softkey).
33. Highlight 'Address:' and press 'Edit' (left softkey). Hold the 'c' button (to the right of the Navikey) to clear any text in the field. Enter 'http://wap.o2.co.uk' and press 'OK' (left softkey).
34. Press 'Save' (right softkey).
35. Press the backward arrow key (key directly below left hand soft key).
36. Highlight 'O2 WAP GPRS' and press 'Select' (left softkey).
37. Press the 'back' button (to left of Navi key) 3 times to return to the standby screen.

The W580i has a central navigation button (Navi key) and two soft keys slightly above this.

1. Press 'Menu' (right softkey).
2. Highlight 'Settings' and press 'Select' (left softkey).
3. Scroll to the 'Connectivity' tab by pressing the Navi key to the right.
4. Scroll to 'Data communication' and press 'Select' (left softkey).
5. Highlight 'Data accounts' and press 'Select' (left softkey).
6. Highlight 'New account' and press 'Add' (left softkey).
7. On the 'Account type' screen, highlight 'PS data' and press 'Select' (left softkey).
8. On the 'Account Name' screen, enter 'giffgaff WAP GPRS', press 'Continue' (left softkey).
9. On the 'New PS data' screen, highlight 'APN' press 'Edit' (left softkey), enter 'giffgaff.com' and press 'OK' (left softkey).
10. Highlight 'Username' press 'Edit' (left softkey), enter 'giffgaff' and press 'OK' (left softkey).
11. Highlight 'Password' press 'Edit' (left softkey), enter 'password' and press 'OK' (left softkey).
12. Press 'Save' (right softkey).
13. Press the 'back' arrow key (key directly below left softkey) 2 times.

Activate GPRS settings:
14. Highlight 'Internet settings' and press 'Select' (left softkey).
15. Highlight 'Internet profiles' and press 'Select' (left softkey).
16. Highlight 'New profile' and press 'Add' (left softkey).
17. Highlight 'Name:' press 'Add' (left softkey), enter 'giffgaff WAP GPRS' and press 'OK' (left softkey).
18. Highlight 'Connect using' press 'Select' (left softkey), highlight 'giffgaff WAP GPRS' and press 'Select' (left softkey).
19. Press 'Save' (right softkey).

Change GPRS settings:
20. Highlight 'giffgaff WAP GPRS' and press 'More' (right softkey).
21. Highlight 'Settings' and press 'Select' (left softkey).
22. Ignore 'Connect using'
23. Highlight 'Use proxy:' press 'Select' (left softkey), highlight 'Yes' and 'Select' (left softkey).
24. Highlight 'Proxy address:' press 'Edit' (left softkey), enter '193.113.200.195' (to bring up the number press the number until it appears. Add the dots with the '1' key) and 'OK' (left softkey).
25. Highlight 'Port number:' press 'Edit' (left softkey), enter '8080' and press 'OK' (left softkey).
26. Highlight 'Username' press 'Edit' (left softkey), enter 'payandgo' and press OK (left softkey).
27. Highlight 'Password' press 'Edit' (left softkey), enter 'password' and press OK (left softkey).
28. Press 'Save' (right softkey).

Change Homepage:
29. Highlight 'giffgaff WAP GPRS' and press 'More' (right softkey).
30. Highlight 'Advanced' and press 'Select' (left softkey).
31. Highlight 'Change homepage' and press 'Select' (left softkey).
32. Highlight 'Name:' and press 'Edit' (left softkey). Hold the 'c' button (to the right of the Navikey) to clear any text in the field. Enter 'giffgaff ACTIVE' and press 'OK' (left softkey).
33. Highlight 'Address:' and press 'Edit' (left softkey). Hold the 'c' button (to the right of the Navikey) to clear any text in the field. Enter 'http://giffgaff.com/mobile' and press 'OK' (left softkey).
34. Press 'Save' (right softkey).
35. Press the backward arrow key (key directly below left hand soft key).
36. Highlight 'giffgaff WAP GPRS' and press 'Select' (left softkey).
37. Press the 'back' button (to left of Navi key) 3 times to return to the standby screen.


The GPRS WAP settings are now complete.
Sony Ericsson W580i MMS

You'll need to complete all steps for this to work.

The W580i has a central navigation button (Navi key) and two soft keys slightly above this.

Please also ensure the GPRS WAP settings have been entered prior to entering the MMS settings.

1. Press 'Menu' (right softkey).
2. Highlight 'Messaging' and press 'Select' (left softkey).
3. Scroll to 'Settings' and press 'Select' (left softkey).
4. Highlight 'Picture message' and press 'Select' (left softkey).
5. Highlight 'Validity period' and press 'Edit' (left softkey), highlight 'Network maximum' and 'Select' (left softkey).
6. Highlight 'Read report' and press 'Edit' (left softkey), highlight 'Off' and 'Select' (left softkey).
7. Highlight 'Delivery report' and press 'Edit' (left softkey), highlight 'Off' and 'Select' (left softkey).
8. Highlight 'Signature' and press 'Edit', highlight 'No signature' and 'Select' (left softkey).
9. Highlight 'Creation mode' and press 'Edit' (left softkey), Highlight 'Unlimited' and 'Select' (left softkey).
10. Highlight 'Picture scaling' and press 'Edit' (left softkey), highlight 'Off' and 'Select' (left softkey).
11. Highlight 'Auto download' and press 'Edit' (left softkey), highlight 'Ask in roaming' and 'Select' (left softkey).
12. Highlight 'Accept messages' and press 'Edit' (left softkey), if not already ticked highlight 'Advertisements' and press the left hand soft key 'Mark'. If already ticked leave. Ignore 'Anonymous' Press 'Save' (right softkey).
13. Highlight 'MMS profile' and press 'Edit' (left softkey).
14. Highlight 'New profile' and press 'Add' (left softkey).
15. Highlight 'MMS profile name:' and press 'Edit' (left softkey), enter 'giffgaff MMS', select 'OK' (left softkey).
16. Highlight 'Message server' and press 'Edit' (left softkey), enter http://mmsc.mediamessaging.co.uk:8002' and press 'OK' (left softkey).
17. Highlight 'Internet profile' and press 'Edit' (left softkey), highlight 'giffgaff WAP GPRS' and press 'Select' (left softkey).
18. Select 'Save' (right softkey).
19. Highlight 'giffgaff MMS' and select (left softkey).
20. Press 'back arrow' (key to left of navi key) 5 times, to return to standby screen.


The MMS settings are now complete.

If it is getting an IP address, goto that IP address and there you will be able to see some console messages. See if alternate TFTP is set and is going to a different CM server. If so change it to the ip of your CM.

Hi,

the DHCP server should be providing the address of the TFTP Server as DHCP Option 150. The most likely problems are:

Option 150 not defined, or not the correct IP address of the TFTP Server.
Or possibly your TFTP Server is not functioning properly.

If you have not Option 150 defined, the phone will use the default gateway as the TFTP server address.

Cheers, Simmo99.

call cisco tac for a replacement.

To find where to enter the Voicemail number your phone, please follow the instructions below;

1. Select the menu (press the Navi button).
2. Highlight 'Settings' and 'Select' (left softkey).
3. Highlight 'Message settings' and 'Select' (left softkey).
4. Highlight 'Voice mail number' and 'OK' (left softkey).
5. Highlight 'Voice server number' and 'OK' (left softkey).
6. Press 'Options' (left softkey) highlight 'Edit' and 'Select' (left softkey).
7. Highlight 'Edit Number' and enter '901'.
8. Press 'Options' (left softkey) highlight 'Save' and 'Select' (left softkey).

Here's a great little document from Cisco directly, called "Converting a Cisco 7940/7960 CallManager Phone to a SIP Phone and the Reverse Process"
Easy to do, just follow the step-by-step directions.
http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a0080094584.shtml

Hello,

For startimg IP Phone you should have a Router details e.g. TFTP, Gateway (Router IP), if DHCP is configured on your router that time that time pls don't assign mannualy IP on IP phone.

Hello,
Complete these steps:
1.On the Cisco IP Phone, press the Settings button.
2.Press **#
3.When the window displays Settings Unlocked, click the More softkey.
4.You now see the Erase softkey, which can be used in order to erase the configuration on the Cisco IP Phone.
I hope that this has been very helpful for you

Well, in most Cisco VoIP phones those lights are used to tell you if you have a voicemail. Have you checked your vm and cleared any new ones? This might be your issue ;)