Top tension is too loose,check threading up and tension dial. should be on 4-6. read manual and if possible clean tension device. if it is accessible you turn dial to zero and "floss" between tension discs using selvage edge of clean piece of cotton fabric. you can moisten it with denatured alcohol if very dirty. thread sheds dye particles, especially black or cheaper threads. needs to be removed regularly to keep tension discs clean. turn back dial to 5 after and thread up again. often this will resolve the problem
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