The drain filter is block and needs to be cleaned or the drain pump is broken. Unplug
the machine or disconnect power then remove the three screws attaching
the bottom of the lower front access panel and pull the panel down and
off. Once the panel is off, you'll find the drain filter attached to the
drain pump.
Place a container or a piece of towel underneath the filter to catch
spillage. You may need to drain the water from the machine by putting
the end of the drain hose over a container on the floor. Position the
container as low as possible to extract as much water. Remove the filter by turning the knob counterclockwise and clean it.
Also
take a moment to inspect the drain pump impeller by reaching it in with
your finger and turning it. The impeller should turn freely. Otherwise,
replace the drain pump.
Click on the link below if the problem persists after cleaning the filter.
Kenmore Elite and Whirlpool Duet Sud/F02 Error Code
To remove the drain pump access cover, insert a pointed object (or tool) into the hole, push in to release the latch and rotate the cover clockwise.
If you have a wet dry shop vac attach it to the end of the drain hose to remove any water.
Then remove the drain pump plug and clear out the area keep the shop vac handy as water will still come out of the plug.
Once this is clear you machine will start.
There is also a white plastic zip tie like cord you can pull in order to open the door
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