Question about Brother IntelliFAX 4100 Laser Fax

9 Answers

Brother IntelliFax 4100 sending solid black pages

We have two Brother IntelliFax 4100 machines. They are used as standalone fax machines. We are not using the printer or copier features at all. 6 Months ago, one fax machine started faxing solid black pages. Reports print fine and there are no error messages, but the the receiver gets a full page of solid black. I assumed it was just some bad error, but the second machine started doing the same exact thing. Again, it prints fine and doesn't report any errors. The scan window is clean. Does anyone have any ideas? I found someone reporting a similar problem with a different model IntelliFax in Amazon.com reviews.

Posted by Jason Bostic on

  • 2 more comments 
  • Jason Bostic Mar 10, 2006

    By the way, both machines receive and print incoming faxes fine.

  • gquag Nov 29, 2007

    I copy or send a fax and the right 5 or so lights on the scanner filcker. This in turn creates black horizontal lines on the right side of the page?? Can I reset the scanner? or do I need to replace it and how much? If this is even the prob.

    Regards Geoff Q.

  • Anonymous Mar 05, 2009

    When I copy the page comes out black. What can I do to fix thsi?

  • Anonymous May 11, 2009

    the Brother manual for this product cleary says to not use any liquids to clean the scanner glass, only a soft dry cloth.

×

Ad

9 Answers

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 22 Answers

There are two possible solutions. Is the machine sitting on top of metal? The machine will send black pages when there is static charge. You can put a rubber mat under the machine or use a static guard. The second solution is to put the machine in maintenance and reset the scanner. Unplug the machine, put your finger on the menu key first and then re-plug the line while holding the menu key, in about 30 seconds all the lights will flash and the display will say maintenance. Release the menu Key and press 55 and this will reset the scanner; if scanner error comes up the machine will need to be serviced. Press stop and then 99 this will exit you out of maintenance. If the machine does not have an error try making a copy of blank sheet of paper and see if there is any improvement. As a routine clean the scanner glass with soft lint free cloth and isopropyl alcohol also.

Posted on Oct 05, 2007

Ad

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Ordered a new CIS, part number LE7949001. removed the top cover, popped out the old and replaced the scanner. Two screws, and a few connectors and the Unit works fine. Replacement isn't difficult at all.
Don't be scared. Just grab your screwdriver and get to work.

Posted on Aug 28, 2009

Ad

Ken Shepherd

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 95 Answers

The scan section works the same for the copy and scan for intent to fax. If the scan array (it's under the skinny glass in the original document feeder... the top part that open clam shell style) is bad, it will give you black copies as well as send black faxes. It's just not getting any light from the L.E.D.s to see the page. Try making a copy, if it comes out black then you need a new array. I have seen this array go out partially recently, causing black "skipping" marks on the copies. The up side is that its relatively easy to change out and may even be covered under the manufactures warranty.

Posted on Nov 15, 2007

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 43 Answers

The failed part is called Scanner Unit. In Brother terms, it is called CIS unit. The part number is LE7949001. Unfortunately, this is not a user replaceable part. For the adventurous and can shell out $70 plus shipping, Vance Baldwin (google that) sells the part. With a failed Scanner Unit, your Brother Multi-Function will be relagated to PRINTER ONLY mode.

Posted on Jan 17, 2008

Anonymous

Our solution was easy and free. We simply unplugged the cables and plug that come into the back corner of the machine. (black power supply cord and a couple of telephone jacks) We cleaned a bit of dust off the ends of the cables, blew any dust out from where the cables go into the machine and plugged them back in again. It's working great! Just unplugging alone to clear static didn't help in our situation.

Posted on Mar 19, 2008

Anonymous

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

You probably have the faxes in a room with carpeting. I'm not an expert or anything, but I had the same problem. It was a static build up. Unplug the fax machines for about 60 seconds and plug them back in. If this fixes it, then you will want to put the faxes on static mats. Let me know if this fixes it. [email protected]

Posted on Jan 30, 2008

Anonymous

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 124 Answers

Problem is not in the fax machine but with the scanning position. this is a very common problem. for starters, try Downloading the latest drivers and install, in addition, the following page may assist you: http://support.microsoft.com/kb/q189764/

Posted on Mar 14, 2006

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

I purchase new computer and i lost program to instal my printer

Posted on Dec 23, 2009

DocuFlow Solutions, Inc.

  • Level 1:

    An expert who has achieved level 1.

    MVP:

    An expert that got 5 achievements.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Contributor
  • 44 Answers

The part is called a Contact Image Scanner, it is a series of LED lamps that start to flicker or go out all together. Every time they turn off the fax sees that as a black image so that is what it prints. The CIS must be replaced to fix this problem. Contact Brother.

Posted on Jul 10, 2009

4 Related Answers

Anonymous

  • 78 Answers

SOURCE: Brother IntelliFax 4100 sending solid black pages

It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

Posted on Feb 14, 2008

anokaba

LC Bajacan

  • 25 Answers

SOURCE: Fax reports

press the help button.this will print important function to help you program features of your fax machine

Posted on May 17, 2008

Anonymous

  • 320 Answers

SOURCE: brother FAX T74 problem sends black page, copies black page

hello it sounds like you need to have the scannetr replaced

Posted on Jan 17, 2009

Ray M.

  • 215 Answers

SOURCE: display says "printing online" but it is not connected to a PC

unplug machine, press and hold down the "stop/exit" key while pluggung back in. continue to hold the button down for 5 secs, then release. if machine returns to the regular date/time display, you should be alright. if not, then you'll have to call brother or an authorized service center. this is usually caused by a fax stuck in memory, which this procedure should clear.

good luck,
razors

Posted on Feb 18, 2009

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do i program speed dial phone numbers into my brother intellifax 4100


Per Intellifax 4100 manual:

Storing Speed Dial Numbers
1
Press Menu, 2, 3, 2.
2 Enter a three-digit (a two-digit for
FAX-4100) Speed Dial number, and
then press Set.
3 Enter a number (up to 20 digits), and
then press Set.
4 Enter a name (or leave it blank), and
then press Set.
5 Press Stop/Exit.

I hope this answers your question. Thanks for using Fixya and best of luck!
Greg

Jun 12, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

How to shut off the fax answer on brother 4100


Describe your problem in detail. I should be able to help you out if I understand exactly what you are needing to know.

Feb 12, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Hi, I just wanted to know if the intellifax 4100 will print also. I was going to connect to my laptop.


Yes, we used to connect to the fax machine to print via parallel cable, but our new laptop computer does not have a parallel port, so we connect via USB now to use the Brother 4100 Intellifax as a printer. It prints very nicely. We downloaded the driver from BrotherUSA.com
http://www.brother-usa.com/Downloads/
and clicked on Fax Machines, then our Intellifax 4100e, then View Download and selected our operating system and language. Just a tip - When you decompress the download, in the location to decompress to, add a folder to hold the files named Brother4100 or something like that, then when you add the printer, select that folder as your "Have Disk" location. Hope it works well for you.

Jan 09, 2009 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Printer busy


sounds like the faxes are stuck in memory
look in the Troubleshooting section of the manual

http://www.retrevo.com/support/Brother-FAX-4100-Fax-Machines-manual/id/386bh847/t/2/

Jul 17, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Brothers Intellifax 4100


Can you pre program a 9 so staff can just dial the phone number

May 06, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Confirmation page from days earlier


check the device for an activity log option. you may need to check the user manual for this.

Mar 06, 2008 | Brother IntelliFAX 4100e All-In-One Laser...

1 Answer

Brother IntelliFax 4100 sending solid black pages


It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

Feb 14, 2008 | Office Equipment & Supplies

Not finding what you are looking for?
Brother IntelliFAX 4100 Laser Fax Logo

7,405 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1363 Answers

Norman  J Weimar Jr
Norman J Weimar Jr

Level 3 Expert

6960 Answers

Ed
Ed

Level 3 Expert

479 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...