When i am going up a step or kirb the pram handle makes a loud clicking noise as though the pram is going to collapse i then have to pull the handle towards me and it clicks back in place

Hi,

This pram has not been recalled as far as I am aware. If the pram is collapsing when in use, this sounds like the arms either side are not clicked into position properly when this has been opened. If you follow the frame from the handle toward the front wheel, at the bottom just above the wheel, there is a catch that the arms should click into when opened, if this has not been done properly, this may prompt the pram to try to collapse. Either that or there could be a problem with the catches. I would suggest that you have the chassis looked at to ensure that there is no fault with the chassis.

I hope this helps.

My husband managed to fix problem. As far as I can understand he threaded a wire up the handle and attached it to the mechanism. Thank you for your response to my e-mail.

Hi,

Sit the seat in the upright postion (if the seat it facing you, push it forward so that this is parallel with the handle bar). Push in the button on the right hand side of the handle bar, then do the same on the left side whilst pulling up the button mount, the pram should then collapse downwards.

I hope this helps.

Hi,

To open the Frog, follow the steps below:

Stand behind the folded stroller, ensuring the handle is on the top of the stroller.
Bend down and place your hands on the handle bar, DONT lift the pram, make sure it stays on the floor.
Push the white button on the inside of the left hand side of the handle bar.
Pull both triggers (located inside of the handle bar) toward you and lift the handle up.
Stand up-right, and place your foot onto the bottom of the two axles which you can see in front of you (make sure that you have your foot on the axle which connects the two small swivel wheels).
Whilst you are standing, with your hands on the handle bar and your foot on the axle, push the axle out with your foot away from you and slightly upwards. This should open the chassis up-right. Please note that the chassis will appear to be unstable and move, this will stop the minute that you click on your carseat/carrycot or seat unit.
I hope this helps.

Hi,

I would suggest that you first take the pram back to the retailer where this was purchased as they may be able to assist you the best. Alternatively, you can contact www.quinny.com but they will more than likely send you back to where this was purchased if this is still within the warranty period.

I hope this helps.

Hi,

At the footplate, either side there is a black plastic button. These buttons are pulled up and the pram will collapse. Keep the wheels on swivel mode so that they tuck neatly underneath and then move the handle bar to it's lowest height, then the pram will fit neatly into your boot.

I hope this helps.

Hi,

I find that the best way to do this is the following;
Make sure that nobody is standing behind the pram (expecially small people!)
Make sure that the seat unit is raised.
Stand to one side of the pram, bend down and with both small black plastic buttons, push inwards (so that they are going toward eachother)
The back of the pram should fall to the floor.
Where the childs back of the knees are, lift up the fabric a little and grab the black metal bar, then lift this up and the pram should collapse nicely. You should have a ******** the handle bar with a popper on to secure this shut.

I hope this helps.

Hi,

To fold the Mutsy Urban follow these steps:

Stand slightly to the left of the pram, but have the handle bar (with button depressed) in your right hand. Have your left hand on the black cuff (on the left hand leg of the chassis)
In one movement, push in the button on the handle (with your right hand) and move downwards, whilst pulling the cuff upwards (with your left hand). Do this quite firmly and the pram will then collapse. Make sure that the handle is in the lowest position after folding, ensuring that the pram is as small as possible.

I hope this helps.

take off the basinette or seat

then, there are 2 knob, sticking out of the sides of the frame, about 6 inches below the handle, from the normal pushing position, hook yr fingers round them and slide them up the frame towards the handle

the handle will drop, then just up the frame from the cross bar under where the set is.

easy once you know how

if it still don't work, go to your local park and accost the nearest person with a bugaboo and ask for some help - there'll be hundreds of them!

you need to lift the collapsing mechanism and pull top part of pram upwards. it will click into place. then you need to press buttons on handle at same time to release handle to adjust it to height you want.