Machine will not accept disc

I have the ewr20v4 and i've already had the service upgrade allowing me to use up to 8x disc on the dvd-r. i called them because they are getting hard to find, as many are 16x or higher to ask if they had an upgrade or newer service pac....answer - nope. got told go to best buy as that is the most likely place to have the selection necessary vs kmart or walmart.

This unit here can only use DVD-R (2x or 4x) or DVD-RW (1x or 2x). Anything other than that will result in a disc error.

Also, check the error message it is giving you when you press record. It will be an E followed by some numbers. If it is an E4 and more numbers, then the unit needs to be serviced. You can try running a disc cleaner but if that does not work, then haveing the unit serviced is your best bet.

I am having the same problem with mine too - ewr20v5. I just talked to a customer service rep, and he said that to take a disc cleaner to it, and then if that does not work call for a firmware upgrade. That should take care of it. I asked if this is a recurring problem and he wa shemming and hawing about it and finally said "sort of". So in my opinion I think the Emerson folks know there is a problem and are hoping that everone just lets it go by the wayside. I will try to clean it this weekend and see if it works. If it doesn't then I will get the update and try that. If that doen's worj I anm probably going to just give it to Sal's Army or Goodwill, or just junk it. At that point, it is not worth the trouble - will probably just get a new one since they are so cheap now.

Hi try antoher disc and c if it does it again if so...take to fix or change it if its new it still have warranty!! good luck