Question about HP 2175 All-In-One InkJet Printer

Printer scanner i cannot perform scanning in printer. any advice?

1 Answer

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124 Answers

Cant help ya unless you be more specific. did this function ever worked in the past? did you do any specific action with the printer lately?

Posted on Feb 22, 2006

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These problems occurs when the scanner is unable to take a copy of the image that you are trying to scan.You can go to settings and run a scanner motor test on the scanner.Just check out the results of the scanner motor test.If the scanner motor test results are positive,then please clen the scanner bed with a cotton cloth and then perform a power drain on the printer.
Now in order to perform a power drain you need to keep the printr powered on n unplug the power cable from the back of the printer.And then press the power button down for 30-50 secs n then release it.Then plug in the power cable n turn on the printer. The scaner will respond. But if the scanner motor test results are negative, then the scanner needs to be fixed by a hardware technician

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As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

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To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

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3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
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