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While wacking has solved many problems throughout history, i recommend a diffrent method of action here:
1 .check the tray's strap, make sure its elastic enough. if not - replcae.
2. check for broken pieces in mechanism.
3. there may be some object or a accumulation of dust and dirt, stucking the whole thing.
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Just talked to customer service at Sharp because I had same problem with my CD trays getting stuck and would not open even if they had cd's in them. He walked me through resetting the cd system. First have unit plugged in but in standby/off. Then press the open/close button, the stop button and the CD button all at one time(beside holding unit still to keep from sliding) till the display flashes CLEAR ALL and then let go and turn unit on and see if it solves your problem. It solved mine but I did write down instructions to make sure if it happens again I can use it again. Good luck, Helen
You have to open the unit up by taking off the screws take the cover off....then you will see 2 arms that the tray slides on , they probably need to be manipulated / moved by hand to free it up and some LIGHT grease run along the track - it's probably just stuck or dirty...try it by pushing down the appropriate part while pressing eject, you will see what i mean, but you need the cover off, be careful with open electronics, maybe ground yourself and ont ever use a piece of metal in there, insulated proper tools only, and BE CAREFUL....if you dont feel comfortable have someone repair it. good luck
I have the same exact problem with my Onkyo C-707CHX and I found a solution that doesn't involve jamming any screws or other metal objects into your cd tray (which could most likely just cause more damage). This way seems a little safer: Power on your device and hit the open button. As soon as you hit the open button quickly push slightly with both hands on both sides of the cd tray that should be opening. You should hear the trays moving around in there and then you have to try to feel for a slight push from the tray. As soon as you feel that slight push, take your hands off of the tray and let it come out. This has been working for me for a while now (and hopefully will continue to work until I take it to get fixed somewhere). The only issue I have run into is that my "Disc 1" open button doesn't work with this method. So I just use this method with disc 2 or 3 and then once it's open I can hit the disc 1 button to get to that tray. So if it doesn't work with one tray, try the other two as well. Hope this helps.
You have to open the cabinet ..with the power off!! with tray open look at the laser it should be in the cd home position..move the laser toward away from the spindle motor or turntable.you should see a switch with a cover over it,it may be black or white or clear..the is your laser home switch..with your finger or small screw driver gentely push the switch towards you or bend it towards you.with the cover off.plug the unit up.Watch the laser as it moves away from you towards the cd spindle, it it stops and the tray moves in, and the cd mech chucks .you should see the laser turn on and see the objective lens move up and down..if it does not..and it continues with your original problem the you have to retime the tray and loading gear..try this first..