This is a problem that turned up after years of problem fee use of the Symantec Winfax Pro 10. When I try to send a fax from a program like the office programs, the document appears empty in the sending window. The document doesn?t get sent. I?ve checked, and the Winfax printer is installed properly. I have win XP SP2 and apart from the winfax problem, everything is working fine. I?ve tried to remove the program an reinstall, but the problem persists. What do I do?
Go to http://www.getfaxing.com Winfax pro support area
they have a fix available for this
WINFAX PRO 10 , DOES NOT CONVERT FILES TO FAX FORMAT AND DOES NOT DISPLAY THE FAX IN THE PREVIEW AREA .
This is a solution that was suggested for an earlier edition of the Winfax Pro, but there is no reason why it shouldn?t work on this one as well: 1. Close Winfax and any other program that has anything to do with it, delete all the temp files that yo don?t need. 2. Run Scandisk and fix any problems that may come up. 3. Run delfix.exe which is located in the winfax folder in the status files. 4. Run delfix-rebuild and delfix-optimize and check if the problem is solved. If the problem reoccurs there is another possibility- to change the name of the WinFax\data folder and create a new one which you will transfer the address book file, status files etc. from the old folder. Note that there might be some information that wouldn?t go through.
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