I have a flat screen and Dish Network for my cable. I switched the "source" to watch a dvd, and when I switched it back to channel 3 I have a blue screen. cable (dish network) is on and working. Can you confirm what channel or "source" it should be on to watch tv?

Happy to help get that fixed right away!

You mentioned that your TV is not recognizing the DISH Network signal, since wedo not know how many TV's your receiver is able to support, or whether it's theTV1 or TV2 having the issue I will address them both.

The first thing we want to do is ensure that all connected components arepowered on (VCR, DVD Player, etc.). Check what channel or input your TV iscurrently on by powering the TV off then back on and noting the channel orinput that appears on screen when the TV is powered on.

If TV1:

Check what type of cable is used to connect the TV to the receiver. If you areusing a Coax Cable to connect the receiver to TV1, check the receiver'sback panel for the output name. If your receiver has a "TV CH 3/4Out" (non-ViP Receiver): Tune TV to channel 3 or channel 4,if it has "Home Distribution" output (ViP Receiver): Tune TVto channel 62 or 75. If using non-Coax (RCA, Component, orHDMI) to connect receiver to TV1, cycle through the inputs until pictureappears; most TVs have a "TV/Video", "Input", or"Source" button. If the issue persists, check that theconnections between your DISH receiver and your TV are secure then reset thereceiver by unplugging it from the outlet for 10 seconds then plugging it backin. If not fixed then connect another component (VCR, DVD Player, etc.) to thesame TV, using same cable, same input, and same channel to see if it works. Ifit works with the other component then call us at 1-800-333-DISH (3474) foradditional troubleshooting, if it still doesn't work with the other componentthen the cable should be replaced.

If TV2:

Access "Modulator Setup" from TV1 by pressing the menu button(on the top left of DISH remote) then pressing the numbers 6-1-5. Tune TV2 tothe channel that appears under "TV2 Out" on screen. If stillno picture, verify the mode (air or cable) that TV2 is on. Then change themodulator setup to match this mode (air or cable). After changing modulatorsetup, tune TV2 to the channel that appears under "TV2 Out" onscreen. Check that the connections between your DISH receiver and your TV aresecure then reset the receiver by unplugging it from the outlet for 10 secondsthen plugging it back in. If not fixed then connect another component (VCR, DVDPlayer, etc.) to the same TV, using same cable, same input, and same channel tosee if it works. If it works with the other component then call us at1-800-333-DISH (3474) for additional troubleshooting, if it still doesn't workwith the other component then the cable should be replaced.


Phillip Chang
DISH Network Customer Service Representative

Sometimes the input/channel for the DISH Network and the DVD are different, and if using the same for both, then you will get an unclear picture on one. If at TV1, the tv will need to be on channel 3 or 4, and possibly an input such as video 1 or 2. The DVD player may be on a different input, such as video 3, or even just on channel 3 only. If at TV2, the tv needs to on channel 60 or 73. When using the DVD, try putting the tv on channel 3 or 4, that is normally the channel that the tv needs to be on. Also, make sure that the DVD player is not on while you are trying to watch just the dish.

Becki Barned
DISH Network Customer Service

We would like to guide you through the connection process,but depending on what kind of receiver and TV you have this process may vary.Visit our "How to connect receiver" page here:http://www.dishnetwork.com/SupportSection/setup-receiver.

Once we have everything connected correctly, check what channel or input yourTV is currently on by powering the TV off then back on and noting the channelor input that appears on screen when the TV is powered on.

Steps for getting picture on TV1:
If you are using a Coax Cable to connect the receiver to TV1, check thereceiver's back panel for the output name. If your receiver has a "TVCH 3/4 out" (non-ViP Receiver): Tune TV to channel 3 or channel4, if it has "Home Distribution" output (ViP Receiver):Tune TV to channel 62 or 75. If using non-Coax (RCA,Component, or HDMI) to connect receiver to TV1, cycle through the inputs untilpicture appears (this information may appear on the remote sticker), mostTVs have a "TV/Video", "Input", or "Source" button.

Steps for getting picture on TV2:
Access "Modulator Setup" from TV1 by pressing "menu"then 6-1-5. Tune TV2 to the channel that appears under "TV2 Out" onscreen. If still no picture, change the "TV2 Out" mode fromAir to Cable, or if it's already on Cable, change it to Air. Then change thechannel of TV2 to what is now displayed under "TV2 Out".
If the issue is only on ONE receiver, unplug the DISH receiver for10 seconds and plug back in. It may take up to 5 minutes for the reset processto be completed. If you still are not getting a picture, connect anothercomponent (VCR, DVD Player, etc.) to the same TV, using same cable, same input,and same channel to see if it works. If it works give us a call at1-800-333-DISH (3474) for additional troubleshooting, if you don't get apicture with the other component, replace the cable.

Hope this steps help, and thank you for being a valued DISH Network customer!

Phillip Chang DISH Network Customer Service Representative