Question about Xerox Phaser 8560MFP Laser Printer

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Phaser 8560 printing fuzzy. Machine menu screen illuminated but no display can not access onboard help due to screen failure

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Steven C

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The cause of the blurry prints is that oil, from the maintenance kit, has leaked onto the drum encoder assembly. The drum encoder is responisble for position the Y-Axis or vertical direction of the print. The oil on the encoder is making the printer incorrectly position the drum as the pinthead is spray ink onto it, thus you get a blurry print. If you look closely, letters probably have a downward jag to them.
There are two ways to fix this. The cheapest and easiest method is to remove the right side cover, then the fan on the right. Behind that fan is the drum encoder wheel. Using a lint free cloth and isopropyl alchol (preferably 99%), clean all the oil off of the sensor disc. This method might work for a while, but the problem will ussually come back.

The second method would be to just replace the drum assembly. The drum assembly comes with a new encoder disc.

The display (menu screen) can easily be fixed by replacing the control panel (part# 848K06552). It's pretty simple to replace w/ no tools required. Here is video to show you how.


Posted on Aug 31, 2011

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