Did you floss the bobbin holder to make sure you don't have any bits of thread, you put the bobbin case back in correctly, have been changing the needles frequently and according to type of fabric just like regular sewing and have been using the lint brush and drops of oil like the manual illustrates?Detach the embroidery unit to use the sewing side to get the situation corrected, it's much easier on that side. Then when you have that situation corrected, run a zigzag test stitch with the thread and bobbin fil until you have a perfect zigzag going on your sample fabric sandwich--adjust the tension and you should have it.
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