Charter High-Speed Cable and the BEFW11S4 Version 4

To resolve this problem, you will need to upgrade your router's firmware. Click ftp://ftp.linksys.com/pub/network/befw11s4_v4_v1.50.14_code.bin and download the file to your Desktop or My Documents folder (the link is to v1.50.14 firmware code). Once the BIN file has been downloaded, follow these instructions to upgrade the router's firmware: NOTE: Before upgrading your router's firmware, please make sure that the procedure is being performed by a computer that is connected directly to the Router with an Ethernet cable and not a wirelessly connected computer. Accessing the Router's Setup Page 1. Open a web browser such as Internet Explorer or Netscape. 2. When the browser window opens, go to the Address bar and type in the router's IP Address and click on the Go button (192.168.1.1 is the default IP address of Linksys Routers). 3. A window will appear prompting for a ?User Name? and a ?Password?. Leave the ?User Name? field blank, and type in the router's password and click on the OK button to login (admin is the default password). 4. The router's web-based ?Setup? utility should then load. Upgrading the Router From the router?s ?Setup? page, locate the Linksys logo in the upper left-hand corner of the page. Follow the instructions below depending on which logo matches your specific screen: If the logo matches the image above ("Linksys - A Division of Cisco Systems, Inc."), follow these steps. If not, skip to the next logo version. 1. Click on the Administration tab. 2. When the ?Administration? page loads, click on the Firmware Upgrade sub-tab. 3. When the ?Upgrade Firmware? page loads, click on the Browse button, and browse to the location where the firmware file was downloaded (and possibly extracted) to. 4. After browsing to the correct location, select the firmware file and click on the OK button. 5. Click on the Upgrade button to upgrade the router's firmware. If the logo matches the image above ("Linksys"), follow these steps: 1. Click on the Help tab. 2. When the "Help" page loads, click on the Upgrade Firmware link. 3. When the ?Upgrade Firmware? page loads, click on the Browse button, and browse to the location where the firmware file was downloaded (and possibly extracted) to. 4. After browsing to the correct location, select the firmware file and click on the OK button. 5. Click on the Upgrade button to upgrade the router's firmware. After completing the steps above, the router's firmware should be upgraded successfully.