Question about Linksys BEFW11S4 802.11b Wireless Router/Switch + WMP11 PCI Card (BEFW11S4 + WMP11)

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Charter High-Speed Cable and the BEFW11S4 Version 4

I have a BEFW11S4 v4 and Charter High-Speed cable Internet service. I received a letter indicating that my service is going to be shut off -- what can I do to resolve this?

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To resolve this problem, you will need to upgrade your router's firmware. Click ftp://ftp.linksys.com/pub/network/befw11s4_v4_v1.50.14_code.bin and download the file to your Desktop or My Documents folder (the link is to v1.50.14 firmware code). Once the BIN file has been downloaded, follow these instructions to upgrade the router's firmware: NOTE: Before upgrading your router's firmware, please make sure that the procedure is being performed by a computer that is connected directly to the Router with an Ethernet cable and not a wirelessly connected computer. Accessing the Router's Setup Page 1. Open a web browser such as Internet Explorer or Netscape. 2. When the browser window opens, go to the Address bar and type in the router's IP Address and click on the Go button (192.168.1.1 is the default IP address of Linksys Routers). 3. A window will appear prompting for a ?User Name? and a ?Password?. Leave the ?User Name? field blank, and type in the router's password and click on the OK button to login (admin is the default password). 4. The router's web-based ?Setup? utility should then load. Upgrading the Router From the router?s ?Setup? page, locate the Linksys logo in the upper left-hand corner of the page. Follow the instructions below depending on which logo matches your specific screen: If the logo matches the image above ("Linksys - A Division of Cisco Systems, Inc."), follow these steps. If not, skip to the next logo version. 1. Click on the Administration tab. 2. When the ?Administration? page loads, click on the Firmware Upgrade sub-tab. 3. When the ?Upgrade Firmware? page loads, click on the Browse button, and browse to the location where the firmware file was downloaded (and possibly extracted) to. 4. After browsing to the correct location, select the firmware file and click on the OK button. 5. Click on the Upgrade button to upgrade the router's firmware. If the logo matches the image above ("Linksys"), follow these steps: 1. Click on the Help tab. 2. When the "Help" page loads, click on the Upgrade Firmware link. 3. When the ?Upgrade Firmware? page loads, click on the Browse button, and browse to the location where the firmware file was downloaded (and possibly extracted) to. 4. After browsing to the correct location, select the firmware file and click on the OK button. 5. Click on the Upgrade button to upgrade the router's firmware. After completing the steps above, the router's firmware should be upgraded successfully.

Posted on Feb 16, 2006

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Posted on Jan 02, 2017

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If you are having problems connecting to the Internet, follow the following steps: 1. Internet service: Check with your Internet Service Provider to make sure that service is active. You usually can determine a good link to the service if you can bypass the BEFW11S4, plug directly into the ISP modem unit, and get a good connection. This will narrow the issue down to either the service, or the router. 2. Network cables: Verify that the network cables that connect the network together are plugged into the current ports as they should (modem into the WAN/Internet port, computers into 1, 2, 3, or 4). Also try to change some or all of the network cables that attach to devices coming from the BEFW11S4. You may have bad cables. 3. Router configuration: Your router may not be configured to use your Internet service properly. While plugged into your provider?s modem and able to get online, run the bundled Router Setup Wizard CD-ROM program that came with your router. This will configure the router automatically for you. Note: this program must be executed on the main computer when plugged directly into the providers modem unit and able to get on the Internet 4. Manual configuration: If the Setup Wizard CD-ROM from Step 2 fails to configure your router, you may need a manual configuration. While plugged into the provider modem unit and able to get online, visit http://kb.linksys.com, and search for the name of your Internet service provider for detailed instructions on manual configurations. 5. Router firmware: Upgrade your router to the latest firmware version. Please go to http://www.linksys.com/download to download the latest version of firmware for your product. After the upgrade, be sure to reset the router, by holding in the router?s reset button for 30 seconds and reconfiguring it for use with your service (Step 3 or Step 4). 6. Malfunctioning equipment: You may have a faulty network adapter, or a bad router. Please contact Linksys Technical Support for further assistance.

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