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My hp wireless optical mouse stopped working, even with new batteries. please provide a DETAILED step-by-step process for resetting it. i know it involves pressing buttons on the bottom of the mouse and on the receiver, but need the sequence, timing, etc., for pressing them. thanks.

Posted by kathleentsa on

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Namastey!

*clean the bottom of a mouse and if the lens gets dirty wipe it with the soft dampened cloth
* replace the batteries
*Reinstall wireless drivers. If your mouse came with a CD, re-insert it into your computer's disc drive and install all software and drivers.Disable internal transceiver. If your wireless mouse connects to an internal Bluetooth transceiver, disable it using the Bluetooth utility in the Control Panel, and then re-enable it after a few minutes. Then try connecting your wireless mouse.

Posted on Aug 22, 2011

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