Hello,
When the freezer is cold but the refrigerator is not this could be due to a couple instances. One of the first things that you would do would be to remove the rear panel on the inside back wall of the freezer. There are a couple 1/4" screws that you would remove and then remove the panel which would give you access to the evaporator coil in the unit. If you removed the rear panel and noticed any ice build up on the evaporator coil this is considered a defrost issue in which either the defrost thermostat, the defrost heater, or the defrost timer or adaptive control would need to be tested to assure which of these parts had the fault. Message me back if you do find the ice build up and I will explain how to test each piece. Another thing that you would notice above the evaporator coil would be the evaporator fan motor if this is not running then no air is pushed into the refrigerator side of the unit. If you did have the fan running and no ice build up the next thing that you would look at would be the diffuser or damper door which is usually located on the rear wall and is a small door that opens and closes letting the cold air into the refrigerator side. This diffuser door is also controled by a thermostat control which is usually attached to the knob that you would use to turn up or down the tempreture in the refrigerator. If you have any further questions message me back along with the make and model number of your unit as well. With the make and model number provided I can give a more exact solution instead of an overall generic one to the issue your refrigerator is having at this time. I will await your reply to if there is ice build up on the evaporator coil and if the evaporator fan is working as well as any further questions that you may have. Thanks Rick
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