I am able to browse the Internet while connected to the router but I am unable to get my E-mail when connected to the router. I am able to get mail when I am connected directly to my modem though, what is the problem?
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Posted on Nov 25, 2008
The default name server due to interaction with the NAT firewall feature of the router cannot resolve simple names such as ?mail?. There is a workaround for this: First, verify that the mail client is set up with simple server names. To view the server names entered into Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". If these are simple names like "Mail" and not something like "pop.myisp.mail.com" then use this work around. Second, make sure that the TCP/IP settings are configured to obtain an IP address automatically. In Windows 2000 also make sure that the TCP/IP settings are also configured for Obtain DNS server address automatically. Replace the mail server names with the mail server IP addresses. There are a couple ways this information can be obtained. Contacting the ISP and asking is one possible way. The other way is to reconnect the original computer to the modem. Make sure the computer is restarted or that the IP configuration is released and renewed and that the computer has obtained an IP address from the ISP. Open a "COMMAND" window by typing "CMD" in the run dialog box located in the "Start" menu. At the command prompt, type "PING MAIL" where "mail" is the simple name of the incoming mail server. The ISP server will return an IP address for the mail server. Record this address. Do the same for the outgoing mail server (if different): type "PING MAIL" where "mail" is the simple name of the outgoing mail server. Open the mail client (Outlook Express, etc.). For Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". Enter the incoming and outgoing mail server IP addresses into these fields. Click "Apply". Close the window and test the mail by sending an e-mail to the mailbox. (Send an E-mail to yourself. This will test the incoming and outgoing mail all at once)
Posted on Feb 16, 2006
SOURCE: emails
The default name server due to interaction with the router?s NAT firewall feature cannot resolve simple names such as ?mail?. There is a workaround for this: First, verify that the mail client is set up with simple server names. To view the server names entered into Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". If these are simple names like "Mail" and not something like "pop.myisp.mail.com" then use this work around. Second, make sure that the TCP/IP settings are configured to obtain an IP address automatically. In Windows 2000 also make sure that the TCP/IP settings are also configured for Obtain DNS server address automatically. Replace the mail server names with the mail server IP addresses. There are a couple ways this information can be obtained. Contacting the ISP and asking is one possible way. The other way is to reconnect the original computer to the modem. Make sure the computer is restarted or that the IP configuration is released and renewed and that the computer has obtained an IP address from the ISP. Open a "COMMAND" window by typing "CMD" in the run dialog box located in the "Start" menu. At the command prompt, type "PING MAIL" where "mail" is the simple name of the incoming mail server. The ISP server will return an IP address for the mail server. Record this address. Do the same for the outgoing mail server (if different): type "PING MAIL" where "mail" is the simple name of the outgoing mail server. Open the mail client (Outlook Express, etc.). For Outlook Express, click on "Tools", "Accounts". Highlight the mail account and click on "Properties". Click on the "Servers" tab. Under "Server Information", there are two fields called "Incoming mail" and "Outgoing mail". Enter the incoming and outgoing mail server IP addresses into these fields. Click "Apply". Close the window and test the mail by sending an e-mail to the mailbox. (Send an E-mail to yourself. This will test the incoming and outgoing mail all at once)
Posted on Feb 16, 2006
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