Question about HP OfficeJet 6110 All-In-One InkJet Printer

11 Answers

"Clear carriage jam" persistent error...

Greetings. We're trying to service a client's similar model. After disassembling it, we found a worn composite gear located at the ink cartrigde cleaner moving plattform (located at the front right corner of the product; it has 2 rubber cushions inside that protects the cartridge's nozzles), and a little "L" shaped plastic piece with a hooked end, located near the paper out tray (we suppose it's used in pair with a similar one for pushing the printed paper out in its tray). We substituted the gear, glued back the plastic hooked piece, and reconnect all wire harnesses, leaving clear the sides of the equipment to see it working. We observed the motor assy. located at the cartrigde cleaner unit overturning and causing the rubber cushions plattform to get stuck (therefore causing gear damage). Then, because of this failure, the cartridge carriage returned violenty to the left corner, causing breaking of the little plastic hooks (they get out during the equipment startup, but only after the cartridge carriage returns to the right corner). To isolate the problem, we removed the ribbon cable of the cleaner box motor during startup; that eliminated the violent carriage left return, but the error still flashes on the product's LCD. We have concluded the main board (PWB), Q1636-20261A, is the culprit. Can anyone agree with us, or have another view to the right solution? Thanks in advance.

Posted by .Com Computer... on

  • 21 more comments 
  • kenny10 Nov 03, 2007

    The screnn just says Error: open door clear carriage jam and then press ok to continue. I tried to remove the ink cartrige and re-install it but to no avail. what else can I do.

  • Anonymous Nov 19, 2007

    sounds like the same problem to me we should all get together and notify hp that they have a problem with the printer which should be recalled

  • rschapmans Nov 29, 2007

    clear carriage jam error. can't get rid of error.

  • kelble Nov 30, 2007

    I'm having the same problem with the clear carriage jam is there going to be a recall on this??? It seems more common troubleshooter then others?????I have the HP PSC2175 All- In -One -

  • Anonymous Dec 01, 2007

    same problem as everyone else

  • JLSeagull Dec 02, 2007

    When paper jams I no really easy method to remove the damaged paper if the print head stops in the middle. By manually pushing the print head assembly to the side you gain access to pull the paper out - with some luck. The manual lacks any trouble shooting guide for this sort of problem.

  • stymied1 Dec 12, 2007

    Same thing. I quit using the printer but since it's wireless I hate to toss it.

  • Porchadas Dec 16, 2007

    Same deal, I've tried all of the solutions and nothing works. Sure saving on paper and ink though.

  • PiLoop Dec 28, 2007

    I am having a cartridge jam error. The gears alternate between making a shorter cartridge sliding sound to a horrible grinding plastic sound as it does start up maintenance. There doesn't appear to be anything blocking the cartridge when I look inside. Now, the prompt screen is in a Pi loop of "Error, Press OK to Continue." I have pressed OK or hours and nothing changes. It won't even turn off unless I unplug it. I love this printer and don't want to get a new product from someone else if this can be easily fixed.

    Looking forward to your response.

  • ladya Feb 18, 2008

    clear carriage jam

  • Anonymous Feb 28, 2008

    413 carriage jam. Not happening. Can't print

  • Anonymous Mar 16, 2008

    I Inadvertently placed a new 338 black cartridge on the left hand side and now cannot remove it despite it being empty. Please advise asap. I am not an expert computer operator and feel I cannot handle major maintenance tasks,I have tried pressing downwards more and pulling very firmly

  • Anonymous Apr 28, 2008

    I installed a new print cartridge and while installing the cartridges a small black piece broke off and fell under the print heads. I was able to retrieve the black piece but in three pieces.

    Currently I can not clear the carriage jam error. Any help in identifying where this part goes is appreciated. I can glue it together but do not know where it is suppose to be installed at.

  • juicydbase Apr 29, 2008

    My printer is having the persistent error message of "Carriage jam, Open door, clear carriage jam and then press OK to continue.

    Before it had this message, in a short amount of time and very frequently the printer would sound like the carriage was smacking into the side. The other side affect was that the print jobs would end up being messed up and off latterally.

  • Anonymous May 22, 2008

    Same problem as described previously. When I open the door and press Enter the carriage returns to the left, ejects a piece of blank paper and then completes the print job at hand.

  • beadbecca Jun 05, 2008

    I having this error message-carriage jam open door clear carriage jam and press ok . ok i've check the back and looked inside and their's no paper jam i even bought another set of inks thinking that might help but no to my frustration it didn't do anything and now i don't know what to do and hp support is too costly $35.00 for 14 days what BS!

  • odalismramos Aug 29, 2008

    My carriage jam is not moving and is located in the wright side and don't move to the left side, they are looking like stock, what can I do please.

  • Anonymous Sep 08, 2008

    chow to clear a carriage jam

  • Anonymous Oct 18, 2008

    Same issue numerous times, am trying the unplug info from Korean website.

  • Anonymous Nov 24, 2008

    carriage jam problem

  • WPYJ1213 Jan 25, 2009


  • Anonymous Feb 01, 2009


  • Anonymous Mar 11, 2009

    i hav been using my HP inkjet 5610 all-in-one printer normally and just recently it started giving me problems. I have just installed my cartriges and been printing a few paper works and now all of a sudden it says ''Cartrige Jam'', so i don't know what could be the problem with it.



11 Answers


  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I got the error message about clearing the carriage and no matter how many times I turned it off, unpluged, turned in on again, checked for paper jams, etc, the printer could not get reset. But after much trial en error, the following procedure did the trick: Unplug the power cord and open the door. To the right side, you'll see the ink tray. Carefully pull it to the center and unistall the ink cartriges. Close the door, plug in the power cord and turn the printer on. It should ask you to install the left ink cartrige first. Do it and close the door again. Then it'll ask you to install the right cartrige. Do it as well and turn the printer off again. Turn it back on, let it initialized, and your printer should be ready to work again. I hope this work for you as it did for me. Good luck.

Posted on Apr 10, 2007

  • atticus58 Apr 10, 2011

    It makes no sense that this would work, but it did for me! Thanks!




  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 20 times.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

This is simpler than you'd think - it's due to the rubber "parkers" under the cartrdiges' rest position being mis-aligned. Solution: 1.Whilst Printer is on, remove power cord 2. Remove power cord from AC outlet 3. By hand, move print cartridges to the left 4. Pull rubber "parkers" under where the cartridges were fully towards you. Now move the cartridges by hand left-to-right to ensure no further obstruction. 5. Connect power cord to printer 6. Connect power cord to AC outlet 7. Switch on. You may need to re-align print heads at this point but carriage jam will be solved.

Posted on Nov 06, 2007



  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 4 Answers

I just solved this error with my computer! Unplug printer, do not turn off! Remove your ink cartridges, right below where the cartridges were are (2) filter sponges! The sponges may have excess ink piled on them, clean filters with a wet old rag or baby wipe til the clump is gone! Then, manually slide your ink carriage holder to the left side of the printer slowly, check to see if there is anything behind there also! Turn printer (paper holder side down to floor) , lightly shake if there is something inside your printer, it should fall out! Afterwards, slide cartridge holder back to home position and close cartridge door! Your printer should work fine after, that mines did!

Posted on Jun 23, 2009


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I just went about an hour of tech help on the HP 7110 with this problem. After resetting and all of their advice the thing will not work and says paper jam. The tech stated that it was a hardware problem. It seems that for $500 they would produce a device that will last longer than two years. I will check the above tips to see if this is what happened to my printer. Thanks for the information that you have provided.

Posted on Mar 06, 2007


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Having the same problem as well hp 2175. carriage jam ,open door,press ok. i'm frustrated with HP printers. i also have 1209
and it gives a cartridge error, light keeps blinking. not investing in hp no more.

Posted on Jul 25, 2008


I got the same problem. HP gave me this address:

mayby it can help you...


Posted on Dec 04, 2007



The carriage jam that can be cleared by hitting the "Enter" key can be the result of a dirty sensor on the left side of the service station. It is a short piece of green circuit board with a rectangular metal target in the center, facing up. The ink coats it to the point that it can be nearly unrecognizable. It is easily cleaned with rubbing alcohol, or water. I prefer the rubbing alcohol because it will dry more quickly, reducing the chance of any electrical shorting. This solution worked perfectly on my D135 for the "Carriage Jam" problem.

Posted on May 21, 2007


I came across this problem too. I googled for "carriage jam" "hp psc 2110" and found this page on HP Korea's Support Site (the printer seems to be a Korean OEM): It has a video showing how to solve the problem. 1) unplug printer 2) push printer cartridges to far left 3) open back of printer and spin the rolls inward, then replace the lid to close the back up again. 4) while holding the enter and cancel buttons, plug the printer back in. this will initiate a full reset. got my printer working again.

Posted on Jan 03, 2007

  • amunhotepiii Oct 05, 2010

    it says that this was posted three years ago. it helped solve an issue yesterday october 4th 2010

    thank you



  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

I had been strugling with an annoying "Press Enter to Align cartdridges" on my hp oficejet 6110 all-in-one, for at least 2 years. I tried unsuccesfully all the solutions posted to this thread, even the video from HP Korea's Support Site that someone posted here on Jan 03, 2007. I was about to dump my hp piece of ****, when all of a sudden i had a feeling and purchased a new set of print cartdriges. Believed or not, It solved the problem!
I can't believe that if HP makes a big ammount of profit by saling printer cartdriges, they don't advise to correct this annoying problem with their printers by purchasin a new set of cartdriges.
If you're facing the same annoying "Clear carriage jam" problem, i advise you to check the warranty date printed on your HP cartdriges, and if they are still under warranty, have HP replace them immediately! I figured out this too late, therefore the warranty date had already expired. HP sucks! If they appreciatte my business, at least they should refund me the cost of the cartdriges. If i were HP's CEO i would fire all the incompetents in HP that couldn't advise the customer to just purchase a new set of print cartdriges.
BTW, it's annoying that a failure on the HP print cartdriges, render completely unusable my "All-in-on" HP officejet 6110, how come that i couldn't use the scanner nor the fax, just because it couldn't align the print cartdries. HP Sucks!

Posted on Jan 31, 2010

  • Anonymous Oct 24, 2010

    It's me again, just to update my previous post (i tried to do almost the same day but couldn't). The use of new cartdriges was useful just one time, but just when i turned the printer off and then back on, there was the annoying "Press Enter to Align cartdriges" again, and i couldn't get ride of it even with the new cartdriges. Since it's more expensive to service this HP piece of junk, i decided to dissasemble it by myself, and i realized that the gears were clogged with ink (i can't imagine the amount of ink in the cartdriges that is actually drained over the gears and on the printer's floor). I cleaned all the ink from the gears hoping to have the issue fixed, but it didn't. It seems that the gears are broken. I still have pending to figure out if there ar spear parts to have this piece of junk fixed or just dump it.


yoav kleinfeld

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 513 Answers

I came across 2 common problems that bring up the "Clear carriage jam" error on different printers, both to do with gears, which are unavailable to replace- on the d135 a lower gear on the cleaning station that gets damaged and will not activate the other gears, and on the 5110(closer to 6110) a gear driving the service station has a pin that breaks often - Under a cover held on by a couple of screws is two springs and maybe six gears. The one outside the 'sump' that directly drives the cartridge squeegee and stoppers is the one with the pin that breaks off. good luck with it, hope this helped

Posted on Feb 12, 2006

1 Related Answer


  • 564 Answers

SOURCE: "Clear carriage jam" persistent error...

i'd say that when doing surgery at this level, it's always handy to have the guide to surgery for printers.

I'd say that this patient is muerto.

Posted on Aug 20, 2008

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

HP PSC 2355 try to print a document and receive an error "Print cartridge carriage is stalled " "Open door, clear carriage jam, and then press OK to continue." I tried this and there is...

This can be said as a bit complicated problem. This problem is exhibited by the printer when the cartridge carriage mechanism is getting stuck at some end. I should advice that you make sure that the SS ( Service Station ) of the printer is not jammed / clogged. If yes, try cleaning it. It is also caused when the motor is malfunctions and tries to move the carriage beyond the path that it should go.
It is best recommended that you consult an authorized HP Service person for the solution of this issue.
Thank you.

Mar 06, 2011 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

We had a paper jam in our HP Photosmart C5280 Al-in-One printer. Error message in window reads: Carriage jam! Open door, clear carriage jam, and then pres OK to continue We opened door and even...

after closing the cover and removing the jammed papaer does it still says "paper or carriage jam"????

if it still prompts you that theres a jam and you've already removed it, try to turn off the printer, disconnect from its connections (pc and ivr or ups or wherever its connected) wait for like 5-10 sec then connect it again...

hope this resolves ur prob...

ive experience it to with my hp j3500 all in one... a paper jam, this is what i did and i think it worked for me... hope it do to your printer.. ciao!

Sep 10, 2009 | HP Photosmart C5280 Printer

1 Answer

My printer made a weird noise and now says "Open door Clear carriage jam and then press Enter". How do I clear a carriage jam? I have opened the top cover and usually the print cartridges move to the...

Issue The error ' Open Door, Clear Carriage Jam, and then Press Enter ' displays on the product. The following symptoms might also accompany this error:
* The product will not print. * Printing stops unexpectedly. * The carriage does not move.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting. Solution one: Turn the All-in-One off and on again
1. Press the Power button ( ) to turn off the product. 2. Press the Power button ( ) to turn the product on again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution two: Clear any paper jam A carriage jam might follow a paper jam. Follow these steps to check for and remove any jammed paper. Step one: Check for and remove any loose paper from the input tray Remove any loose paper from the input tray, the output tray, and the automatic document feeder (ADF). CAUTION: Do not remove jammed paper at this stage. Step two: Clear a paper jam from the rear access door WARNING: Always clear paper jams through the back door if possible. To avoid tearing the paper and damaging the print mechanism, pull paper from the printer slowly and gently. Avoid touching the internal components of the printer.
1. Disconnect the power cord from the back of the printer. 2. Remove the back door and remove as much jammed paper as possible.
3.Replace the back door and open the carriage access door. If there is paper visible that cannot be removed through the back door, gently pull it out from the front.
4. Reconnect the power cord and close the printer.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution three: Make sure that the carriage moves freely
1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. If so, allow it to move to that position. 2. Without turning off the product, unplug the power cord from the back of the product. WARNING: You must disconnect the power cord to move parts by hand without the risk of an electrical shock. 3. Look in through either the cartridge access door or the output paper tray to make sure that the cartridges are secure in the carriage and not loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving. 4. Make sure the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found. You might have to reach through the output paper tray to access the carriage. 5. Close the cartridge access door and reconnect the power cord to the product. 6. Press the Power button ( ) to turn on the product.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.
Solution four: Remove and reinsert the print cartridges Incorrect installation of the print cartridges can cause the product to show a false carriage jam. Follow these steps to remove, and then reinstall the print cartridges. Step one: Remove the print cartridges
1. Press the Power button ( ) to turn off the product. 2. Open the front of the product to access the carriage. The carriage moves to the center of the product.
3. Unlatch the two print cartridge latches, and then raise the latches. 4. Remove the print cartridges.
Step two: Reinsert the print cartridges
1. One at a time, hold a print cartridge with the printed label up, and then slide the print cartridge into its slot. Repeat this step for the other print cartridge.
# NOTE: Insert the black print cartridge into the slot with the gray latch, and insert the color cartridge into the slot with the blue latch. # Grasp the end of the latch on the cartridge slot with your thumb, and then pull the end of the latch toward you. While holding the latch, press down on the top of the latch until it stops, and then release the end of the latch so that it catches under the tabs. CAUTION: To avoid damaging the product, do not force the latches into place.

3. Close the product cover. A message displays on the control panel to align the print cartridges. 4. Press the Enter button to begin the cartridge alignment. Two pages print. Follow the instructions printed on the second page to complete the alignment. 5. Try the print job again.
* If these steps resolved the issue , you do not need to continue troubleshooting. * If the issue persists , continue to the next solution.

Jul 08, 2009 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Carriage Jam message that wont clear please try these steps..
1)turn off the the front door of the printer(where you see the cartridge)..try moving the carriage manually from right to left or from left to right..if you are able to move then it is a false carriage jam error message..if you are unable to move then the machine should be replaced..because this is a hardware issue..
2)connect the printer to the wall outlet..and then check for the error message..if you are still getting the same error message..
3)unplug the power chord from the back of the and hold OK and CANCEL button together..
4)while pressing those two buttons plug in the power chord to the back of the printer..
5)after you plug in the power chord do not release those two buttons untill screen goes blank..
6)once the screen is blank release those two buttons and turn ON the printer..
check for the error message..if its still the same then go ahead and replace the machine..because it is false carriage jam error message..
please try these steps and let me know if the solution has worked..

Mar 12, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

"Clear carriage jam" persistent error...

i'd say that when doing surgery at this level, it's always handy to have the guide to surgery for printers.

I'd say that this patient is muerto.

Aug 07, 2008 | HP Photosmart C4280 Aio Printer

2 Answers

Carriage jam

plz resit the cartridge, if the problem persists than you have to send it for repair

Jul 24, 2008 | HP Photosmart 4180 All-in-One Printer

1 Answer

"Clear carriage jam" persistent error...


I understand that you are receiving Carriage jam error.

Please follow the below given instructions to get the issue resolved.

Here is the web document:



Just copy and paste the entire link into the Internet browser's address bar and press enter.

Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

Let us power cycle your All-in-one to remove any static electricity in your All-in-one.

Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
2. Wait 30 seconds.
3. Plug in the power only
4. Repeat steps 2-3 two more times.
5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

Please try installing the below patch and check for the result:

Just copy and paste the entire link into the Internet browser's address bar and press enter

If the issue persists, try resetting the All-in-one to factory defaults by following the below given instructions:

A semi-full reset will do the following:
The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

Reset the All-in-One to the factory default settings by using these instructions:

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Cancel and the Right Arrow while plugging in the power cord.

Continue holding until it displays S Full Reset message in the front panel of the All-in-One.
This should resolve the issue.


Feb 08, 2008 | HP PSC 2175 All-In-One InkJet Printer

2 Answers

Carriage Jam error always - how do I fix it?

Try resetting the printer (pressing the cancel button and connecting the power supply, check in the HP website if this is correct for your printer model) , after the reset the printer will clear any errors and will recalibrate the mechanism including the paper feed mechanism and the carriage.
Also check if the carriage is moving freely by disconnecting the power and moving it by hand.

Jan 21, 2008 | HP Photosmart 2710 All-In-One InkJet...

Not finding what you are looking for?
HP OfficeJet 6110 All-In-One InkJet Printer Logo

14,751 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

1997 Answers

Cindy Wells

Level 3 Expert

6240 Answers

Muntejaya Ginting
Muntejaya Ginting

Level 3 Expert

10422 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides