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Re: Casio service centers in Texas
from the CASIO website:
Primary Warranty Authorized Service Centers (U.S.A.)
Casio Owned Service Center for All Products
Casio, Inc. (Factory Service Center)
570 Mt. Pleasant Ave.
Dover, NJ 07801
Authorized Independent Service Centers that perform warranty work---Except for Audio warranty products.
The Time Machine
2335 Honolulu Avenue
Montrose, CA 91020
Second Chance Service Ctr.
228 Barbosa Avenue
San Juan, PR 00917
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Sorry to hear about your misfortune, but you may find that if you do find a repair center, the cost of repair may approach (or actually exceed) the current value of your camera. If you can't find a repair center with reasonable cost, here are some last resort troubleshooting steps that you can try that may correct your problem. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty (or repair cost approaches that of the camera), they're worth that try.
Hi! It sounds like that the shutter cable inside lens is partially broken. It moves with the lens while it zooms, so it could loose contact while stretched - when you have zoomed the lens. Z750 and Z850 have this problem with shutter cable - it breaks. The white horizontal lines are because shutter doesn't work. I'm afraid the cable will brake soon and pictures will be too bright with white horizontal lines even at normal zoom. It is considered a hard repair - the shutter part or whole lens unit has to be changed. You can contact your local Casio service center and ask the price, but it will probably be very high. I work in a Casio service center and new lens for this camera costs about 250$. It's not a good idea to put on used lens or shutter, as it will brake again sometime - it's just a matter of time. I suggest you get another camera.