I suggest
you verify the permanent built-in PRINTHEAD performance inside this
legacy printer model (either one of the procedures below applies to all
printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please
visit our HP02 system support page which includes videos of everything
mentioned below: http://inkjet411.com/?page_id=1372
A. HP02
ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap
43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1.
Press * and # keys simultaneously.
2.
"Enter
Special Key Combo" will be displayed.
3.
Press 123 to display the 'Support/Service' menu.
4.
At 'Support/Service' menu, click the Right Arrow
3 times until Special Reports menu is displayed.
5.
Select Ok, then click Right Arrow 2 times until the
'print-mech button tap' menu is displayed.
6.
Select Ok ('code = 0' will be displayed); click
and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you
need to decrease numerical count.
7.
Select Ok. The test page prints.
8.
Check the 4th line at the top of the printed
report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen
Status: Pen OK".........if any other message
is displayed then the PRINTHEAD may have failed and may need to be replaced (if
part is still available). It is suggested to perform the 'Printer Reset'
procedure below to first rule out printer firmware related problem.
B. HP02
ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press
the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button
several times to select 'Print Test Page', and then press 'OK'. The test page
prints.
Tap 43 PRINTHEAD Health Diagnostics -
See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn
ON the printer.
2. Press
and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release
both buttons.
4. You
will see a new screen that says, "Enter Special Key Combo"... The Key combo is:
press and release in sequence the "Red Eye Removal", "Print Photos", and then
"Red Eye Removal"
5. Scroll
through the menu by pressing the right arrow button until the display says
'Special Reports'.
6. Select
Ok, then press the arrow button until the 'print-mech button tap' menu is
displayed.
7. Select
Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43'
is displayed.
8. Select
Ok. The test page prints.
9. Check
the 4th line at the top of the printed report; an electrically good/stable
PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is
displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is
not replaceable). It is suggested to perform the 'Printer Reset' procedure
below to first rule out printer firmware related problem.
For additional and advanced HP printer diagnostics,
please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing
related issues please visit http://www.inkjet411.com
Please tell me what you have done so far to the printer?
>Tools > Print Test Page or
Print Printer Status report and check the print outs. If it still the same message try aligning the
print head.
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my printer will not print the black ink.
The printer will not align the cartridges and all of the printouts come out brown!
Same problem here as well. The colors come out fine, black does not print at all, the result is always a blank page,and can not align the cartridges. I filled a spare cartridge with a special cleaning fluid intended for inkjet printers,but still nothing. Please keep us informed if you have tried anything else or found a different approach.
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