Hi.
The door does not open because there is water inside the machine. To open the door you need to empty the tub first.
To empty the tub disconnect power, open the door at the bottom of the machine's front side, unscrew the drain filter cap and collect water using a container.
Usually that is enough to allow the door to open. If the door does not get released, try running a cycle again.
If still no luck, then the door is locked either because the pressure switch detecting water level is clogged with soap or because the power surge has damaged some component. In that case the machine must be partially disassembled to reach the back of the door opening mechanism. The door latch is reachable either from drain filter access or from top of the appliance.
Emptying water through the drain filter and/or restarting a cycle usually is enough to release the door lock.
Regards.
Ginko
E61
Insufficient heating during washing
Usually a heater failure but possibly the thermostat or NTC temperature sensor or wiring to either.
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