NorStar Meridian M7310 Phone Logo
Posted on Aug 18, 2011
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I am new to this company and we have Norstar M7310 phones. How do i know if we have voicemail? If we do how do we set it up, if we don't how do we get it?

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  • Posted on Aug 18, 2011
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Hi there, in regards to voicemail, many service providers have different ways of setting up voicemail ... most of them have different input types of codes which you can enter with your phone keypads. This will either activate or disactivate the voice mail. The best thing is to ring them up and ask them for this code. I can help you further but then I will need all your details of your phone provider and I think this will be a longer process than calling them. I hope this helps and if you have any questions please do not hesitate to contact me. Good luck with that. Hope this helps.

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I have a Nortstar M7310. The Main Greeting is set up and it gives 4 options and #4 is for a list of company employees. I need to re-record this since we have new staff and can't find it.

Reset voicemail box and when the set up the voicemail on there phone and record there greeting make sure they record there name as well then it will play the extensions recorded name
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Message indicator mail voicemail

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Don't know password

feature 983
it will say log- press 1020000
it will say password-under that it says reset-push that soft key!! press release.
default will be 0000 once you access voicemail(981)
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F983 then enter the ext # manually (not a speed dial/button), you must have 2 Intercom keys programmed on your phone.
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I cant get my new greeting on norstar telephone to save.

Chances are you're logging into your voicemail system and pressing the REC button ... that's to record a greeting that you send to someone else's voicemail box. You need to login to your voicemail, go to ADMIN (or dial 8), then select GREET, REC, PRIM, ... should be straight forward from then on. If you have trouble still, send me more details about what you're doing.
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I'm a new employee. I don't know the former person's password and no one else does. How do I reset the password on a Norstar M7310 telephone system if I don't know the old password?

Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.
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F 981

If none of your voicemail feature codes(f980-f989) are active, then that means that the system doesn't recognize any nortel voicemail on the system.Which means that a) your system has a non-nortel voicemail system attached to it, b) theres no voicemail attached to the system at all or c) the voicemail is no longer functioning.
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Automated Attendent

Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.
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How do I enable the company directory on the NorStar Meridian M7310 phone?

When you add a voicemail there is an option for DIRECTORY, say YES and that will set up a directory.
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