I i'am getting ice in tthe freezer part, in the front of the trays were the food goes,and around the drawers. The refrigerator is 2 doors at the top. and the freezer is 1 drawer at the bottom with 2 drawers inside . Model # amana AFI 2538 AES

First, I'm not a Whirlpool representative.
* Check your warranty. Call for support;
* Contact;https://www.whirlpool.com/owners.html

*** The following is for information only.***
* Original question was slow ice making or melted ice;:
* Most common is ice build up in freezer coils. This happens every time the door is opened. Ice builds up on coils but is normally removed during a daily defrost cycle.
* The cycle may be unable to defrost all ice due to bad air circulation. Usually caused by rubbish blocking fan intake (bottom of freezer tray or wall.) Overloading food may cover the intake.
* Remove all food from freezer. Check for fan blockage. There should be a steady flow of cold air. If not then your freezer needs to be defrosted.
* Defrost by moving all frozen food to fridge side or cooler. Unplug fridge and open freezer door (drawer). Allow room air to circulate into the freezer. Use a house fan to blow air into freezer. (DO NOT use Hair dryer! It will damage panels.)
* Check and remove melted ice water. Check inner panels of freezer. Once defrosted the panels will be room temperature to the touch. There should not be any condensation or coldness to the panel. If it's still cold then keep defrosting.
* Once the water stops dripping. then close freezer doors.
* plug in freezer and wait 5 mins. Check freezer if inside is cold and the air is blowing cold. Reload freezer with food, take care not to overload or cover fan intake. Monitor for 2 days.

* Cleaning (Official); https://www.youtube.com/watch?v=AooBAPlk-Ts
* French door drawer; https://www.youtube.com/watch?v=_ZYLIRN_pk0
* Removing trays; https://www.youtube.com/watch?v=VxTliAhbr14
* Cleaning the back with a vacuum cleaner; https://www.hunker.com/13419629/how-to-clean-samsung-refrigerator-coils
* Freezer not blowing air or not cold? Bad fan, thermostat, pump. Call for service.
Aloha, ukeboy57

First, I'm not a Samsung representative.
* Check your warranty. Call for support;
* Contact;https://www.samsung.com/us/support/home-appliances/refrigerators

*** The following is for information only.***
* The symptom of melted ice and water dripping from tray is usually caused by several things;
* Most common is ice build up in freezer coils. This happens every time the door is opened. Ice builds up on coils but is normally removed during a daily defrost cycle.
* The cycle may be unable to defrost all ice due to bad air circulation. Usually caused by rubbish blocking fan intake (bottom of freezer tray or wall.) Overloading food may cover the intake.
* Remove all food from freezer. Check for fan blockage. There should be a steady flow of cold air. If not then your freezer needs to be defrosted.
* Defrost by moving all frozen food to fridge side or cooler. Unplug fridge and open freezer door (drawer). Allow room air to circulate into the freezer. Use a house fan to blow air into freezer. (DO NOT use Hair dryer! It will damage panels.)
* Check and remove melted ice water. Check inner panels of freezer. Once defrosted the panels will be room temperature to the touch. There should not be any condensation or coldness to the panel. If it's still cold then keep defrosting.
* Once the water stops dripping. then close freezer doors.
* plug in freezer and wait 5 mins. Check freezer if inside is cold and the air is blowing cold. Reload freezer with food, take care not to overload or cover fan intake. Monitor for 2 days.

* Cleaning (Official); https://www.youtube.com/watch?v=AooBAPlk-Ts
* French door drawer; https://www.youtube.com/watch?v=_ZYLIRN_pk0
* Removing trays; https://www.youtube.com/watch?v=VxTliAhbr14
* Cleaning the back with a vacuum cleaner; https://www.hunker.com/13419629/how-to-clean-samsung-refrigerator-coils

* Freezer not blowing air or not cold? Bad fan, thermostat, pump. Call for service.
Aloha, ukeboy57

Hello Laura;

My name is Peter. I am a retired field service refrigeration technician.

Refrigerators with freezer drawers are nice up until the time that you need to call a service technician, and find out it cost about 40% more than a top or side by side refrigerator to repair.

If you leave your freezer drawer not completely closed, outside warm air enters your freezer and you get Ice build up on the rail system. It is difficult to see if the freezer drawer is completely closed because the fresh food section doors above block the view.

If you can pull the drawer out part of the way, use a hair dryer directly on the rail system on both sides in a effort to melt the restricting ice. Take your time. This may take several hours at which time you will push and pull on the drawer every 30 minutes until you break the rail system free from ice restriction.

After you have the door free, with a kitchen spatula and a hair dryer heat the gasket around the freezer door gasket pulling the gasket out to repair a possible crushed door gasket and not having a goo seal.

I have gone on service calls where the rail system ice was so built up, all I could do was to advise the customer to unplug the refrigerator for 36-24 hours to clear the ice from the rail system.

This is a common problem with drawer freezers. Next time get either a top mount refrigerator freezer or a side by side. Lower repair cost and more reliable.

You may want to remove all the food, unplug your fridge, and the out the whole thing...melting the ice and cleaning out all the unwanted water. The drawer will be removable, and you can dry under it. Also check the overflow tray under the fridge, if there is one...it'll be full from all the melting.

On my model RF265AABP there are two plastic clips near the back of the drawer that attach it to the slides. Pop those out, and the drawer can be lifted out.

TURN IT OF AT WALL FOR ABOUT FOUR HOURS THEN GENTLY RUN A HAIRDRYER AROUND DOOR SEALS. ONCE U GET IT OPEN USE HAIRDRYER AROUND EDGE OF BASKETS TO FREE THEM UP.

Frost buildup on food and ice around the door is due to warm air infiltration. This sounds like a door closure problem. Be sure that nothing is interfering with the drawer as it closes. Be sure to open the upper door and look down at the drawer top to see that the gasket is hitting the steel frame of the cabinet. Look all the way around the entire drawer front checking the seal.
Also open the drawer and hold it as it closes, so that if there is any food product binding it you will see it get hung open.
Good luck.

remove all food from fridge and take it outside. leave it outside until ice is melted. this is the procedure and i have to do it every day im a Refrigeration Mechanic.

May be your freezer evaporator drain hole is frozen. If this is the case, you can try to install a low heat drain hole heater into the drain hole and connect the wires with the defrost heater.

need a new ice maker for the leak but the temp is another thing