Says printer is not connected, try connecting cable. changed usb port, took out cable and put it in again and then still didn't work. bought a new cable and still says the same. restarted computer too. would very much appreciate help
Solution:
Uninstall / reinstall the printer driver (Windows) PIXMA Printers
Uninstall and Reinstall the Printer Driver (Windows)
Follow the steps below to uninstall the printer driver:
In Windows Vista, Window XP or Windows 2000, use the steps below to uninstall the printer driver if your printer does not appear in the Programs menu.
Note: Click here if your printer does not appear in the Windows 2000, Windows XP or Windows Vista Programs menu.
Note: If you use Add or Remove Programs
to uninstall the printer driver, the printer model name will remain in
the Start menu. To completely remove all files, including the printer
model name from the Start menu, uninstall the printer driver using the procedure described in step 2.
Note: You will not be able to complete these steps, if User Access Control is enabled in Windows Vista. Click here for steps to temporarily disable User Account Control, so that the printer driver can be removed.
Follow the steps below to reinstall the printer driver:
For Windows Vista
Click
/ Select 'Start' from the bottom left of the Windows screen, 'Control
Panel', 'Hardware and Sound', and then click on 'Printers'. Note: If you are in 'Classic' view, Click 'Printers' directly from the 'Control Panel'.
For Windows XP Home Edition
Click
/ Select 'Start' from the bottom left of the Windows screen, 'Control
Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.'
For Windows XP Professional Edition
Click 'Start' from the bottom left of the Windows screen, and 'Printers and Faxes.'
For Windows 2000/Me/98
Click / Select 'Start' from the bottom left of the Windows screen, and 'Settings,' then 'Printers.'
Right-click the Canon printer icon for your model printer and click Delete.
Note:
For Windows Vista, click your right mouse button on any empty space
within the window, and then select 'Server Properties' from the menu
that appears.
Important (Vista Users): If you turned off 'User Account Control', go back to User Accounts and turn it back on.
Note:
If you previously used a Canon printer that was connected with a USB
cable, a message reporting that the USB driver will be updated may be
displayed. Click the OK button to update the USB driver and restart
Windows.
Note: If Setup does not start automatically, click 'Start' and then 'Run' from the taskbar. In the 'Open' box of Run window, type x:\msetup.exe (where x: is your CD-ROM drive letter). Then click 'OK'.
Uncheck (click on the check marks) all items listed except for 'Printer Driver', and then click 'Next'.
Note: If the port is not usb connection not known / printer not connected - ip4000_install8.jpgme, disconnect the cable from the printer and reconnect it.
Temporarily disable User usb connection not known / printer not connected - vista_user_acct_1.jpgr />
Note: In Windows Vista, the 'Remove' button will not be accessible (grayed out) if 'User Account Control' is enabled.
-To disable 'User Account Control' temporarilyusb connection not known / printer not connected - vista_uac_on.jpgccounts from Control Panel.
-Click 'Turn User Accounusb connection not known / printer not connected - vista_restart.jpgff'.
-Click
the check box next to 'Use User Account Control (UAC)...' to remove the
checkmark, and then click the 'OK' button at the bottom of the screen.
-Click 'Restart Now'
-Once the computer has restarted you will be able to remove the driver.
I hope it helps!!!
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