I can't find my music folder

Did you use a media player such as Rhapsody?
You need to sync the music, not just dragging and dropping into the system's folder via My Computer.

NOTE: MAC computers do NOT support MTP modes of USB conectivity in a MP player. A Sansa player in MTP mode when plugged into a MAC computer will NOT be detected or recognized. MAC computers supports Sansa players in MSC mode Sansa players can only be recognized by a MAC if the USB mode on the Sansa player is set to Auto Detect or MSC.
Check in the System Profiler Open System Profiler from the Utilities folder, which is inside the Applications folder. From the Contents column on the left, under the Hardware header, select USB; the panel to the right will show all the USB devices that the computer recognizes. It may not identify them correctly by name, but it should have the right number of devices listed. . Navigate to USB Mode settings. Sansa View - From the Main Menu, select More > Settings/Options > System Settings > USB Mode.
Sansa Fuze and Sansa Clip+ - From the Main Menu, select Settings > System Settings > USB Mode.
Sansa Clip, e200v1 series, e200v2 series and e200R - From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC. e200R - PlayforSure is MTP and Rhapsody is MSC
See this tip posted here on this site for a better explanation on the modes - MTP and MSC. Solve your MP3 Player Connection Problem.

Hello,

The e200 series players have 2 versions, plus a Rhapsody version.
How to check your version:
On the player
1. Go to the Main Menu
2. Select Settings
3. Select Info
4. Check the firmware version, if it says
v1 it is a version 1
( or Rhapsody
Rhapsody also supports Rhapsody service and channels
USB mode is Rhapsody/PlaysForSure instead of MSC/MTP for
the normal v1
Rhapsody fonts are smooth, antialiased )
v3 it is a version 2

Having a version 2 player, songs can be deleted on the player itself:
1. In playback mode, press submenu.
2. Select the Delete Song item.

For all versions you can delete songs:
1. Making a connection to a computer first.
2. Use the Windows explorer on the computer:
Select "My Computer" on the desktop and go to the internal memory or expansion card of the e250:
Go into the MUSIC folder. Select your songs inside the MUSIC folder and select delete.

Need more information ? Just post a comment.

Change USB mode to auto -IF it is avaialble in the settings menu - see manual for details.

Try getting windows media player 10 or 11

If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.

Btw, Real Player should do fine as well.

You don't need to Get the Sansa Media Converter to Transfer song on your player. the Sansa Media Converter is used to transfer photos and videos on the Sansa.and to transfer song on the Player this is what you need to know.

the Sansa has two modes wherein it may connect to the computer, the MSC (Mass Storage Class) mode and the MTP (Media Transfer Protocol) mode. If you are transferring un-licensed, non-protected songs, you may transfer them using the MSC mode by simply copying them on to the Sansa. This mode also allows you to use the player with Audible files. If you are transferring music that you have purchased or music that are licensed and/or proctected, you would need to use the MTP mode. To transfer these files, you would need to use Windows Media Player 10 or some other Music Softwares such as Rhapsody and Napster.

If you add songs to the player in one mode, then switch to the other mode, you will not be able to see the songs from the previous mode, though the space used on the player will still reflect their presence. If you cannot see your songs on your PC in one mode, please try viewing them in the other. In order to change the USB mode of the player, you must power the player on and go to "Settings." Under "Settings," there should be a "USB" option. It would then give you the choice to change it from "Auto Detect" (MTP which is also known as Playforsure in other Sansa) to "MSC (Also known as Rhapsody in other Sansa)."

To add songs using the MSC mode, follow these steps:

1. Organize your songs into folders and place it into one directory.
2. Open "My Computer" and open the "Sansa C240" drive for your Sansa.
3. If you see 3-4 Folder there, click on Tools choose File Opdtion, there will be a Pop-up screen and choose View Tab
4. Select on Show Hidden files and Folder Option, so you can see all the files
5. Choose MUSIC Folder, double click and Drag and drop all the songs on that folder, and It will go automatically on your player. OR highlight a songs, right click select COPY, go to MUSIC folder right click then PASTE and it will be save on your Player


If you still need the media converter...go to utorrent.com to download there software and go to this website...

http://search.utorrent.com/search.php?q=sansa%20media%20converter&e=http%3a%2f%2fwww.mininova.org%2fsearch%2f%3futorrent%26search%3d&u=1

- As with nearly ALL sansa e250 problems, formating it will bring it back to normal. 1. Connect it to your computer. 2. Open 'My Computer' and right-click the device. 3. choose 'format...' and then 'quick format'. 4. If you haven't done so, upgrade the firmware: -Find the firmware on the Sandisk home page. Don't use the wrong one, though. If you have a Rhapsody version, choose the e200r player. Download the .zip file and extract its contents (right-click, 'extract all'). Then connect your player to your computer and drag the extracted file to your player's drive. Now when you turn your player on, it'll undergo the firmware update. You can also update your firmware by connecting to Rhapsody with your player hooked up and following the firmware update instructions when the window comes up. If the firmware update window doesn't appear, then you have the latest firmware to date. 5. Test out the player and see if this method worked. If not, you may want to send it back sandisk or return to the retailer you bought it from.

I'm going to try this suggestion from Sansa:

Thanks again for calling SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.

There may still be music hidden in Rhapsody mode that you can't see.

To find this music go to the Tools menu in the upper left corner from any open folder in Windows XP.

Choose the last option, Folder Options

A dialog box will appear, choose the View tab and you will see a list of options.

Find and select the Show hidden files and folders option. Then click Apply, then OK in that order.

This will make any hidden files on your computer visible.

Now open My Computer and double click on the mp3 player to open it.
You should see a few grayed out folders. We will be looking for MUSIC and SYSTEM.

Open the Music folder to see if there are files there to delete.

Open the SYSTEM folder and look for a second Music folder deleting this folder will free A LOT of space..all of the pre-loaded music for Rhapsody channels.

Disconnect the device and check the free space.

hey, the same thing just started happening to mine. Let me know if u find a solution.